01 / OFFICIAL CAMPAIGNS
2018 Prevost X3-45 recall campaigns
NHTSA 24V523000
- Component
- EQUIPMENT ADAPTIVE/MOBILITY
- Report received
- July 9, 2024
- Potential units
- 2,653campaign-wide
Defect and consequence
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Devices" and 404, "Platform Lift Installations.".
Why it matters: An unstable wheelchair increases the risk of injury to lift occupants.
Remedy
Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-26.
Owner notification: April 25, 2025 · Filing manufacturer: Prevost Car (US) Inc.
NHTSA 23V889000
- Component
- EQUIPMENT ADAPTIVE/MOBILITY
- Report received
- December 22, 2023
- Potential units
- 2,100campaign-wide
Defect and consequence
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2014 and 2018 H3-41, 2013-2024 H3-45, 2012-2024 X3-45, and 2017-2023 X3-45 Commuter vehicles. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems.".
Why it matters: Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
Remedy
Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-03.
Owner notification: September 16, 2024 · Filing manufacturer: Prevost Car (US) Inc.
NHTSA 22V918000
- Component
- ENGINE
- Report received
- December 12, 2022
- Potential units
- 22campaign-wide
Defect and consequence
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2017-2018 X3-45 motorcoaches. The engine stop button located in the engine compartment may fail to stop the engine.
Why it matters: An inoperative engine stop button can increase the risk of injury to a service technician.
Remedy
Prevost will update the software, free of charge. Owner notification letters were mailed on January 31, 2023. Owners may contact Prevost's customer service at 1-866-870-2046.
Owner notification: January 31, 2023 · Filing manufacturer: Prevost Car (US) Inc.
NHTSA 22V236000
- Component
- SEAT BELTS
- Report received
- April 12, 2022
- Potential units
- 33campaign-wide
Defect and consequence
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2018 X3-45 buses. The passenger seat belt buckle wires may be frayed.
Why it matters: A damaged seat belt assembly may not buckle properly, increasing the risk of injury during a crash.
Remedy
Prevost will replace the seat belt buckles, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact Prevost customer service at 1-866-870-2046.
Owner notification: October 13, 2022 · Filing manufacturer: Prevost Car (US) Inc.
NHTSA 22V221000
- Component
- ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
- Report received
- April 6, 2022
- Potential units
- 6,342campaign-wide
Defect and consequence
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2010-2023 H3-45, H3-45 VIP, X3-45, X3-45 Com, and X3-45 VIP vehicles. In the event of the alternator front bearing seizing, the alternator belt may continue to operate, causing the bearing to overheat.
Why it matters: An overheated alternator bearing can increase the risk of a fire.
Remedy
Prevost will replace the alternator belt, free of charge. Owner notification letters were mailed September 30, 2022. Owners may contact Prevost customer service at 1-866-870-2046.
Owner notification: September 30, 2022 · Filing manufacturer: Prevost Car (US) Inc.
NHTSA 19V565000
- Component
- ENGINE
- Report received
- July 31, 2019
- Potential units
- 1,010campaign-wide
Defect and consequence
Defect: Prevost Cars, Inc. (Prevost) is recalling certain 2017-2020 X3-45 Coach, Commuter, VIP, and VIP Entertainer buses, and H3-45 Coach and VIP buses. Under certain conditions, such as high altitude and heavy climbing, the engine may overheat and shutdown.
Why it matters: If the engine unexpectedly shuts down, passengers may have to be transferred to another vehicle on the side of the road, increasing the risk of an injury. If the engine unexpectedly shuts down while the vehicle is in motion, there is an increased risk of crash.
Remedy
Prevost will notify owners and will update the engine software, free of charge. The recall began December 19, 2019. Owners may contact Prevost customer service at 1-866-870-2046.
Owner notification: December 19, 2019 · Filing manufacturer: Prevost Cars, Inc.
NHTSA 19V118000
- Component
- EQUIPMENT
- Report received
- February 21, 2019
- Potential units
- 1,270campaign-wide
Defect and consequence
Defect: Prevost Cars, Inc is recalling certain 2015-2018 X3-45 VIP, X3-45 VIP Entertainer, X3-45 Passenger, H3-45 VIP, and H3-45 passenger coaches and motorhomes equipped with specific fire suppression systems. The actuator of the fire extinguisher system may not function properly, preventing the fire extinguisher from discharging the fire suppression agent.
Why it matters: If the fire suppression system does not work as intended, it can increase the risk of injury in the event of a fire.
Remedy
Prevost Cars will notify owners, and the fire suppression system manufacturer will inspect the systems, replacing them as necessary, free of charge. The recall began April 15, 2019. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR19-03.
Owner notification: April 15, 2019 · Filing manufacturer: Prevost Cars, Inc.
NHTSA 17V737000
- Component
- EQUIPMENT
- Report received
- November 20, 2017
- Potential units
- 2,306campaign-wide
Defect and consequence
Defect: Prevost Cars, Inc. (Prevost) is recalling certain 2010-2018 H3-41, H3-45, H3-45 VIP, X3-45, X3-45 Commuter, X3-45 VIP, and X3-45 VIP Entertainer vehicles, equipped with certain Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf.
Why it matters: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
Prevost will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. Owner notification letters were mailed July 11, 2018. Owners may contact Prevost customer service at 1-866-870-2046, or Kidde customer service toll free at 1-855-262-3540 or online at www.kidde.com and click on "Product Safety Recall" for more information. Prevost's number for this recall is SR17-31.
Owner notification: July 11, 2018 · Filing manufacturer: Prevost Cars, Inc.
NHTSA 17V618000
- Component
- FUEL SYSTEM, DIESEL
- Report received
- October 4, 2017
- Potential units
- 3,163campaign-wide
Defect and consequence
Defect: Prevost Cars, Inc. (Prevost) is recalling certain 2008-2018 H3-41, H3-45, H3-45 VIP, X3-45, X3-45 VIP, X3-45 VIP Entertainer, and XL2 motor coaches. The fuel tank cradle supports may have gaps at the points where the cradle connects to the coach frame, which can allow the attachment bolts to loosen and fail causing the fuel tank to fall from the vehicle.
Why it matters: If the fuel tank separates from the vehicle, it could be a road hazard and the vehicle would stall. Either scenario increases the risk of a crash.
Remedy
Prevost will notify owners, and dealers will correct the fuel tank cradle mounting, free of charge. The recall began on December 4, 2017. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR17-28.
Owner notification: December 4, 2017 · Filing manufacturer: Prevost Cars, Inc.
02 / COMPONENT BREADTH