01 / OFFICIAL CAMPAIGNS
2012 Prevost X3-45 recall campaigns
NHTSA 24V523000
- Component
- EQUIPMENT ADAPTIVE/MOBILITY
- Report received
- July 9, 2024
- Potential units
- 2,653campaign-wide
Defect and consequence
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Devices" and 404, "Platform Lift Installations.".
Why it matters: An unstable wheelchair increases the risk of injury to lift occupants.
Remedy
Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-26.
Owner notification: April 25, 2025 · Filing manufacturer: Prevost Car (US) Inc.
NHTSA 23V889000
- Component
- EQUIPMENT ADAPTIVE/MOBILITY
- Report received
- December 22, 2023
- Potential units
- 2,100campaign-wide
Defect and consequence
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2014 and 2018 H3-41, 2013-2024 H3-45, 2012-2024 X3-45, and 2017-2023 X3-45 Commuter vehicles. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems.".
Why it matters: Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
Remedy
Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-03.
Owner notification: September 16, 2024 · Filing manufacturer: Prevost Car (US) Inc.
NHTSA 22V221000
- Component
- ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
- Report received
- April 6, 2022
- Potential units
- 6,342campaign-wide
Defect and consequence
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2010-2023 H3-45, H3-45 VIP, X3-45, X3-45 Com, and X3-45 VIP vehicles. In the event of the alternator front bearing seizing, the alternator belt may continue to operate, causing the bearing to overheat.
Why it matters: An overheated alternator bearing can increase the risk of a fire.
Remedy
Prevost will replace the alternator belt, free of charge. Owner notification letters were mailed September 30, 2022. Owners may contact Prevost customer service at 1-866-870-2046.
Owner notification: September 30, 2022 · Filing manufacturer: Prevost Car (US) Inc.
NHTSA 18V928000
- Component
- STEERING
- Report received
- December 21, 2018
- Potential units
- 676campaign-wide
Defect and consequence
Defect: Prevost Cars, Inc (Prevost) is recalling certain 2000 XL-45 buses, 2000-2006 XL2-45 buses and 2007-2014 X3-45 buses. The draglink tube turnbuckle may fracture causing a loss of steering.
Why it matters: A complete loss of steering would increase the risk of a crash.
Remedy
Prevost has notified owners, and dealers will replace the draglink, free of charge. Prevost issued an interim notification to owners on February 13, 2019. The recall began June 3, 2019. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR19-04.
Owner notification: June 3, 2019 · Filing manufacturer: Prevost Cars, Inc.
NHTSA 17V737000
- Component
- EQUIPMENT
- Report received
- November 20, 2017
- Potential units
- 2,306campaign-wide
Defect and consequence
Defect: Prevost Cars, Inc. (Prevost) is recalling certain 2010-2018 H3-41, H3-45, H3-45 VIP, X3-45, X3-45 Commuter, X3-45 VIP, and X3-45 VIP Entertainer vehicles, equipped with certain Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf.
Why it matters: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
Prevost will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. Owner notification letters were mailed July 11, 2018. Owners may contact Prevost customer service at 1-866-870-2046, or Kidde customer service toll free at 1-855-262-3540 or online at www.kidde.com and click on "Product Safety Recall" for more information. Prevost's number for this recall is SR17-31.
Owner notification: July 11, 2018 · Filing manufacturer: Prevost Cars, Inc.
NHTSA 17V618000
- Component
- FUEL SYSTEM, DIESEL
- Report received
- October 4, 2017
- Potential units
- 3,163campaign-wide
Defect and consequence
Defect: Prevost Cars, Inc. (Prevost) is recalling certain 2008-2018 H3-41, H3-45, H3-45 VIP, X3-45, X3-45 VIP, X3-45 VIP Entertainer, and XL2 motor coaches. The fuel tank cradle supports may have gaps at the points where the cradle connects to the coach frame, which can allow the attachment bolts to loosen and fail causing the fuel tank to fall from the vehicle.
Why it matters: If the fuel tank separates from the vehicle, it could be a road hazard and the vehicle would stall. Either scenario increases the risk of a crash.
Remedy
Prevost will notify owners, and dealers will correct the fuel tank cradle mounting, free of charge. The recall began on December 4, 2017. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR17-28.
Owner notification: December 4, 2017 · Filing manufacturer: Prevost Cars, Inc.
NHTSA 15V348000
- Component
- ELECTRICAL SYSTEM
- Report received
- June 5, 2015
- Potential units
- 452campaign-wide
Defect and consequence
Defect: Prevost Cars, Inc. (Prevost) is recalling certain model year 2010-2014 X3-45, XLII-45, H3-41, and H3-45 coaches manufactured November 30, 2009, to August 12, 2014. In the affected vehicles, the wires for the Automatic Fire Suppression System (AFSS) Linear Thermal Detector (LTD) may be damaged by temperatures in the engine compartment.
Why it matters: The damaged wires may activate the AFSS and shutdown the engine, increasing the risk of a vehicle crash.
Remedy
Prevost will notify owners, and dealers will relocate the AFSS LTD wiring, free of charge. The recall began on July 17, 2015. Owners may contact Prevost customer service at 1-800-463-7738. Prevost's number for this recall is SR15-30.
Owner notification: July 17, 2015 · Filing manufacturer: Prevost Cars, Inc.
NHTSA 15V122000
- Component
- FUEL SYSTEM, DIESEL
- Report received
- March 2, 2015
- Potential units
- 455campaign-wide
Defect and consequence
Defect: Prevost Cars, Inc. (Prevost) is recalling certain model year 2007-2012 XLII, X3-45, H3-41, H3-45, and H3-45 VIP vehicles manufactured July 5, 2007, to May 11, 2012. The affected vehicles may be missing a fuel line locating clip, allowing the fuel line to rub against the braided coolant hose.
Why it matters: The fuel line rubbing may result in abrasion and a fuel leak, increasing the risk of a fire.
Remedy
Prevost will notify owners, and dealers will inspect the fuel line for abrasion, replacing it as necessary, and will properly secure the fuel line and coolant line, free of charge. The recall began on March 26, 2015. Owners may contact Prevost customer service at 1-418-883-3391. Prevost's number for this recall is SR15-04.
Owner notification: March 26, 2015 · Filing manufacturer: Prevost Cars, Inc.
NHTSA 14V206000
- Component
- SEAT BELTS
- Report received
- April 18, 2014
- Potential units
- 80campaign-wide
Defect and consequence
Defect: Prevost Cars, Inc. (Prevost) is recalling certain model year 2010-2013 X3-45 and 2010-2014 H3-45 coaches manufactured May 1, 2010, through November 7, 2013, and equipped with Amaya Seats with a seat base that can be raised to accommodate wheel chairs. When the seat bases are raised and lowered they may rub against the seat belt and possibly cause damage to the seat belt.
Why it matters: A damaged seat belt may fail in the event of a crash, increasing the risk of injury to the seat occupant.
Remedy
Prevost will notify owners, and dealers will inspect and replace any damaged seat belts, and change the attachment point at the seat to remove the risk of damage to the seat belt, free of charge. The recall began on June 16, 2014. Owners may contact Prevost customer service at 1-877-773-8678. Prevost's number for this recall is SR14-26.
Owner notification: June 16, 2014 · Filing manufacturer: Prevost Cars, Inc.
NHTSA 13V650000
- Component
- VISIBILITY
- Report received
- December 26, 2013
- Potential units
- 682campaign-wide
Defect and consequence
Defect: Prevost Cars, Inc. (Prevost) is recalling certain model year 2012-2013 X3-45 VIP motorhomes, H3 VIP motorhomes and XLII-45 Entertainers and model year 2012-2014 model year X3-45, H3-41, H3-45 coaches manufactured June 6, 2011, through May 17, 2013, equipped with JAKO windshield wiper motors, model SWF403195. In the affected vehicles, the windshield wiper motor housing may crack resulting in a loss of windshield wiper function.
Why it matters: Without functioning windshield wipers, the driver's visibility may be reduced, increasing the risk of a crash.
Remedy
Prevost will notify owners, and dealers will inspect the vehicles and any affected windshield wiper motor will be replaced, free of charge. The recall began on February 26, 2014. Owners may contact Prevost at 1-418-883-2888. Prevost's number for this recall is SR14-02.
Owner notification: February 26, 2014 · Filing manufacturer: Prevost Cars, Inc.
NHTSA 13V039000
- Component
- VEHICLE SPEED CONTROL
- Report received
- February 7, 2013
- Potential units
- 1,033campaign-wide
Defect and consequence
Defect: Prevost is recalling certain model year 2008-2013 X3-45, H3-41 and H3-45 coaches, model year 2011-2013 H3-45 VIP coaches, model year 2012-2013 X3-45 VIP coaches, and model year 2009-2013 XLII-45 Entertainer coaches manufactured from May 16, 2007, through March 14, 2013 and equipped with Volvo engines. Certain conditions may cause the affected coaches to go into a software mode that would result in the throttle signal being fixed at 1700rpms regardless of throttle pedal input from the driver.
Why it matters: Uncontrollable throttle position may lead to a loss of vehicle control, increasing the risk of a crash.
Remedy
Prevost will notify owners and dealers will remedy will the affected coaches, free of charge. The recall began on May 2, 2013. Owners may contact Prevost at 1-418-831-2046.
Owner notification: May 2, 2013 · Filing manufacturer: Prevost Cars, Inc.
NHTSA 12V600000
- Component
- SUSPENSION
- Report received
- December 26, 2012
- Potential units
- 196campaign-wide
Defect and consequence
Defect: Prevost is recalling certain model year 2011 and 2012 X3-45 Prevost coaches manufactured from March 25, 2011, through March 20, 2012. The left side radius rod support for the front I-beam suspension system may have been made from the wrong materials and thus, may suddenly break.
Why it matters: If the rod breaks while the vehicle is in use, stability and vehicle control may be lost, increasing the risk of a crash.
Remedy
Prevost will notify owners, and dealers will insepct the vehicles and replace any affected radius rod supports, free of charge. The recall began on January 28, 2013. Owners may contact Prevost at 1-418-883-2888.
Owner notification: January 28, 2013 · Filing manufacturer: Prevost Cars, Inc.
NHTSA 12V564000
- Component
- EQUIPMENT
- Report received
- December 6, 2012
- Potential units
- 87campaign-wide
Defect and consequence
Defect: Prevost is recalling certain model year 2011-2012 X3-45 coach buses manufactured June 3, 2010, through August 25, 2011 and equipped with an Automatic Fire Detection and Suppression System (AFSS). As built, the affected vehicles have the AFSS storage tank in the engine compartment. High temperatures in the engine compartment area may cause the pressure relief valve to release the contents of the AFSS storage tank.
Why it matters: If the event of a fire, the AFSS may not operate as designed, increasing the risk of injury to the coach occupants.
Remedy
Prevost will notify owners, and dealers will relocate the extinguisher storage tank, free of charge. The recall began on December 19, 2012. Owners may contact Prevost at 1-418-883-2888 x 6558.
Owner notification: December 19, 2012 · Filing manufacturer: Prevost Cars, Inc.
NHTSA 12V511000
- Component
- ELECTRICAL SYSTEM
- Report received
- October 18, 2012
- Potential units
- 91campaign-wide
Defect and consequence
Defect: Prevost is recalling certain model year 2012-2013 X3-45 and XLII-45 coach buses, manufactured between November 15, 2011, and August 14, 2012. The power cables may rub against sharp edges in both the rear junction box and the condenser compartment, resulting in a short-circuit.
Why it matters: If the power cables short-circuit, a vehicle fire may result.
Remedy
Prevost will notify owners, and dealers will re-route and repair the affected power cables, as necessary, free of charge. The recall began on November 14, 2012. Owners may contact Prevost at 1-418-883-2888 x 6558.
Owner notification: November 14, 2012 · Filing manufacturer: PREVOST CARS, INC.
NHTSA 12V337000
- Component
- ELECTRICAL SYSTEM
- Report received
- July 18, 2012
- Potential units
- 293campaign-wide
Defect and consequence
Defect: Prevost is recalling certain model year 2011-2013 X3-45 and XLII Entertainer Bus vehicles, manufactured from November 24, 2010, through July 3, 2012. The power cable may come in contact, or rub against sharp, abrasive edges.
Why it matters: If this occurs, a short-circuit, or fire may result, increasing the risk of personal injury.
Remedy
Prevost will notify owners, and dealers will inspect and, as necessary, repair the power cables free of charge. The safety recall is expected to begin during August 2012. Owners may contact Prevost Car Inc., service department toll-free at 1-866-870-2046 or 1-418-831-2046.
Owner notification: August 13, 2012 · Filing manufacturer: PREVOST CARS, INC.
NHTSA 12V300000
- Component
- STEERING
- Report received
- June 28, 2012
- Potential units
- 52campaign-wide
Defect and consequence
Defect: Prevost is recalling certain model year 2012 vip45, x3-45, and xlii vehicles. the steering gearbox bolts may be too long to have been sufficiently torqued.
Why it matters: Over time, the steering gearbox bolts may start to loosen, leading to reduced steering function, increasing the risk of a crash.
Remedy
Prevost will notify owners and dealers will replace the bolts, free of charge. the safety recall is expected to begin during august 2012. owners may contact prevost car inc., service department toll-free at 1-866-870-2046 or 1-418-831-2046.
Owner notification: August 3, 2012 · Filing manufacturer: PREVOST CARS, INC.
02 / COMPONENT BREADTH