01 / OFFICIAL CAMPAIGNS
2020 Western Star 5700 recall campaigns
NHTSA 22V338000
- Component
- EQUIPMENT
- Report received
- May 16, 2022
- Potential units
- 185campaign-wide
Defect and consequence
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2020 Freightliner Cascadia, 2020-2022 Western Star 4700 and 5700, 2022 Western Star 4900, and 2020-2023 Freightliner New Cascadia vehicles. The Gross Axle Weight Rating (GAWR) listed on the Federal Certification Label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification.".
Why it matters: An overloaded vehicle can increase the risk of a crash.
Remedy
Dealers will be replace the GAWR labels, free of charge. Owner notification letters were mailed July 14, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-933.
Owner notification: July 14, 2022 · Filing manufacturer: Daimler Trucks North America, LLC
NHTSA 21V206000
- Component
- ELECTRICAL SYSTEM
- Report received
- March 24, 2021
- Potential units
- 5,111campaign-wide
Defect and consequence
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and Western Star 5700 vehicles. The ground harness wiring may be undersized and may cause a connector to melt.
Why it matters: Damage to the ground harness may cause an engine stall, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the ground harness, free of charge. The recall is expected to begin May 22, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-880.
Owner notification: July 16, 2021 · Filing manufacturer: Daimler Trucks North America, LLC
NHTSA 20V281000
- Component
- ELECTRICAL SYSTEM
- Report received
- May 18, 2020
- Potential units
- 2,987campaign-wide
Defect and consequence
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and 5700 vehicles. A particular wire in the ground harness may be undersized, possibly resulting in a melted connector in the ground circuit harness. If the connector becomes damaged, under certain circumstances, the engine may stall without the ability to restart.
Why it matters: An engine stall may increase the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the ground harness, free of charge. This recall began June 23, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-852.
Owner notification: June 23, 2020 · Filing manufacturer: Daimler Trucks North America LLC
NHTSA 20V127000
- Component
- SERVICE BRAKES, AIR
- Report received
- March 3, 2020
- Potential units
- 2,585campaign-wide
Defect and consequence
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Western Star 4700 and 5700, Freightliner Custom Chassis S2, Custom Chassis XB, and Custom Chassis XC vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.
Why it matters: Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 1, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-845.
Owner notification: May 1, 2020 · Filing manufacturer: Daimler Trucks North America LLC
NHTSA 19V792000
- Component
- VISIBILITY
- Report received
- November 4, 2019
- Potential units
- 2,725campaign-wide
Defect and consequence
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows. Due to improper adhesive, the vent window may detach from the vehicle.
Why it matters: If the vent window detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the vent windows, free of charge. DTNA issued owners an interim notification on December 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-836.
Owner notification: September 21, 2020 · Filing manufacturer: Daimler Trucks North America LLC
NHTSA 19V722000
- Component
- STRUCTURE
- Report received
- October 10, 2019
- Potential units
- 2,547campaign-wide
Defect and consequence
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Western Star 4900 and 5700 vehicles. The adhesive bond may fail allowing the baggage or sleeper side door to separate from the hinges.
Why it matters: A baggage or sleeper side door that separates from the vehicle while in motion can cause road debris, increasing the risk of an injury or crash.
Remedy
DTNA will notify owners and dealers will install reinforcement clips with mechanical fasteners on each baggage and sleeper door hinge, free of charge. DTNA issued owners an interim notification on December 6, 2019. The recall began September 21, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL834.
Owner notification: September 21, 2020 · Filing manufacturer: Daimler Trucks North America LLC
02 / COMPONENT BREADTH