01 / OFFICIAL CAMPAIGNS
2019 Western Star 5700 recall campaigns
NHTSA 21V882000
- Component
- ELECTRICAL SYSTEM
- Report received
- November 12, 2021
- Potential units
- 6,100campaign-wide
Defect and consequence
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances, the power stud may contact the bulkhead and result in an electrical arc.
Why it matters: An electrical arc can increase the risk of a fire.
Remedy
Dealers will replace the pass-through power studs, free of charge. Owner notification letters were mailed January 7, 2022. This recall supersedes previous recall number 18V-191. Vehicles previously inspected and considered complete under 18V-191 will need to return for the new remedy. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-907.
Owner notification: January 4, 2022 · Filing manufacturer: Daimler Trucks North America, LLC
NHTSA 21V206000
- Component
- ELECTRICAL SYSTEM
- Report received
- March 24, 2021
- Potential units
- 5,111campaign-wide
Defect and consequence
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and Western Star 5700 vehicles. The ground harness wiring may be undersized and may cause a connector to melt.
Why it matters: Damage to the ground harness may cause an engine stall, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the ground harness, free of charge. The recall is expected to begin May 22, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-880.
Owner notification: July 16, 2021 · Filing manufacturer: Daimler Trucks North America, LLC
NHTSA 20V642000
- Component
- POWER TRAIN
- Report received
- October 16, 2020
- Potential units
- 4,329campaign-wide
Defect and consequence
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2019 Freightliner Cascadia, Business Class M2, 108SD, 114SD and 122SD and Western Star 4700, 4900 and 5700 vehicles. An internal component within the clutch assembly may fail, which in certain circumstances could allow the vehicle to move unexpectedly.
Why it matters: Unintended vehicle movement van increase the risk of a crash.
Remedy
DTNA will notify owners, and dealers will update the software and replace the clutches, free of charge. DTNA issued owners an interim notification on December 7, 2020. Owner notification letters were mailed on May 28, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-865.
Owner notification: May 28, 2021 · Filing manufacturer: Daimler Trucks North America LLC
NHTSA 20V281000
- Component
- ELECTRICAL SYSTEM
- Report received
- May 18, 2020
- Potential units
- 2,987campaign-wide
Defect and consequence
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and 5700 vehicles. A particular wire in the ground harness may be undersized, possibly resulting in a melted connector in the ground circuit harness. If the connector becomes damaged, under certain circumstances, the engine may stall without the ability to restart.
Why it matters: An engine stall may increase the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the ground harness, free of charge. This recall began June 23, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-852.
Owner notification: June 23, 2020 · Filing manufacturer: Daimler Trucks North America LLC
NHTSA 20V127000
- Component
- SERVICE BRAKES, AIR
- Report received
- March 3, 2020
- Potential units
- 2,585campaign-wide
Defect and consequence
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Western Star 4700 and 5700, Freightliner Custom Chassis S2, Custom Chassis XB, and Custom Chassis XC vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.
Why it matters: Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 1, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-845.
Owner notification: May 1, 2020 · Filing manufacturer: Daimler Trucks North America LLC
NHTSA 19V792000
- Component
- VISIBILITY
- Report received
- November 4, 2019
- Potential units
- 2,725campaign-wide
Defect and consequence
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows. Due to improper adhesive, the vent window may detach from the vehicle.
Why it matters: If the vent window detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the vent windows, free of charge. DTNA issued owners an interim notification on December 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-836.
Owner notification: September 21, 2020 · Filing manufacturer: Daimler Trucks North America LLC
NHTSA 19V722000
- Component
- STRUCTURE
- Report received
- October 10, 2019
- Potential units
- 2,547campaign-wide
Defect and consequence
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Western Star 4900 and 5700 vehicles. The adhesive bond may fail allowing the baggage or sleeper side door to separate from the hinges.
Why it matters: A baggage or sleeper side door that separates from the vehicle while in motion can cause road debris, increasing the risk of an injury or crash.
Remedy
DTNA will notify owners and dealers will install reinforcement clips with mechanical fasteners on each baggage and sleeper door hinge, free of charge. DTNA issued owners an interim notification on December 6, 2019. The recall began September 21, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL834.
Owner notification: September 21, 2020 · Filing manufacturer: Daimler Trucks North America LLC
NHTSA 19V367000
- Component
- SERVICE BRAKES, AIR
- Report received
- May 14, 2019
- Potential units
- 253campaign-wide
Defect and consequence
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2019 Freightliner 108SD, 114SD, Business Class M2, Cascadia, Western Star 5700, and FCCC XC Chassis vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.
Why it matters: Loose brake caliper mounting bolts may reduce the brake effectiveness, increasing the risk of crash.
Remedy
DTNA will notify the owners and affected vehicle manufacturers, and DTNA dealers will inspect and repair the vehicles, free of charge. The recall is expected to begin July 12, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-816.
Owner notification: June 25, 2019 · Filing manufacturer: Daimler Trucks North America LLC
NHTSA 18V913000
- Component
- STEERING, SUSPENSION
- Report received
- December 19, 2018
- Potential units
- 501campaign-wide
Defect and consequence
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner 114SD, 122SD, 108SD, Cascadia and Business class M2 trucks, Freightliner Custom Chassis XBS, XCL, XCM, MT45, MT55, S2G, S2RV, XCR and XCS custom chassis and Western Star 4700, 4900 and 5700 trucks equipped with Detroit Axle axles. The affected vehicles may have loose steering and tie rod arm bolts.
Why it matters: Loose tie rod arm bolts may lead to separation of the tie rod arm, resulting in a loss of vehicle control, increasing the risk of a crash.
Remedy
DTNA has notified owners, and dealers will inspect the steering arm and tie rod arm bolts for to make sure that they are properly tightened, installing new fasteners as necessary, free of charge. The recall began February 9, 2019. Owners may contact Daimler Trucks at 1-800-547-0712. DTNA's number for this recall is FL-802.
Owner notification: February 9, 2019 · Filing manufacturer: Daimler Trucks North America LLC
NHTSA 18V903000
- Component
- POWER TRAIN
- Report received
- December 19, 2018
- Potential units
- 6,795campaign-wide
Defect and consequence
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2019 Freightliner 108SD, 114SD, 122SD, Cascadia, Business Class M2, Western Star 4700, 4900, and 5700 vehicles, equipped with certain Eaton ECA heavy-duty truck clutches. An internal component in the clutch assembly may fail, possibly resulting in unintended vehicle movement.
Why it matters: Unintended vehicle movement can increase the risk of a crash.
Remedy
DTNA will notify owners, and dealers will update the software, and repair any physical components, free of charge. DTNA issued owners an interim notification on February 16, 2019. The recall began July 31, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-803.
Owner notification: July 31, 2019 · Filing manufacturer: Daimler Trucks North America LLC
NHTSA 18V703000
- Component
- SERVICE BRAKES, AIR
- Report received
- October 5, 2018
- Potential units
- 5,534campaign-wide
Defect and consequence
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2019 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Freightliner Custom Chassis Corporation S2C 106 Cab, S2G Cab Chassis, XCL, XCM, XBS, XCP, XCR, Western Star 4700, 4900 and 5700 trucks. The brake caliper mounting bolts may have been insufficiently tightened.
Why it matters: Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will check and tighten the brake caliper mounting bolts, free of charge. The recall began December 3, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-794.
Owner notification: December 3, 2018 · Filing manufacturer: Daimler Trucks North America LLC
NHTSA 18V699000
- Component
- STEERING
- Report received
- October 5, 2018
- Potential units
- 622campaign-wide
Defect and consequence
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2019 Freightliner Cascadia and Western Star 5700 vehicles. The steering wheel on these vehicles may loosen over time and the steering wheel may detach from the steering column.
Why it matters: If the steering wheel detaches, there would be a loss of vehicle control, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will correct the steering wheel installation, as necessary, free of charge. The recall began November 21, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL796.
Owner notification: November 21, 2018 · Filing manufacturer: Daimler Trucks North America LLC
NHTSA 18V353000
- Component
- SERVICE BRAKES, HYDRAULIC
- Report received
- May 29, 2018
- Potential units
- 8,741campaign-wide
Defect and consequence
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner M2 Business Class, 108SD, 114SD and Cascadia trucks, Western Star 4700, 4900, and 5700 trucks, FCCC S2C 106 Cab, S2G Cab, XBR, XBS, XCL, XCM, XCP, XCR, and XCS chassis equipped with air disc brakes. The brake caliper mounting bolts on these vehicles may be insufficiently tightened, allowing the bolts to loosen.
Why it matters: If the brake caliper mounting bolts loosen, braking performance may be reduced, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect the brake caliper mounting bolts and tighten them as necessary, free of charge. DTNA issued owners an interim notification on July 25, 2018. The recall began September 4, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-772.
Owner notification: September 4, 2018 · Filing manufacturer: Daimler Trucks North America LLC
NHTSA 18V191000
- Component
- ELECTRICAL SYSTEM
- Report received
- March 26, 2018
- Potential units
- 7,128campaign-wide
Defect and consequence
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances the power stud may contact the bulkhead and result in an electrical arc.
Why it matters: An electrical arc can increase the risk of a fire.
Remedy
DTNA will notify owners, and dealers will inspect the power stud for the proper clearance to the bulkhead, and replace it if necessary, free of charge. DTNA issued an interim notification to owners on May 23, 2018. The recall began October 29, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-766.
Owner notification: October 29, 2018 · Filing manufacturer: Daimler Trucks North America LLC
02 / COMPONENT BREADTH