01 / OFFICIAL CAMPAIGNS
2003 Mci E4500 recall campaigns
NHTSA 25V853000
- Component
- STRUCTURE, VISIBILITY
- Report received
- December 10, 2025
- Potential units
- 15,454campaign-wide
Defect and consequence
Defect: Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials.".
Why it matters: The incorrect window glazing material may reduce the driver's visibility, increasing the risk of a crash.
Remedy
MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005.
Owner notification: February 4, 2026 · Filing manufacturer: Motor Coach Industries, Inc
NHTSA 19V027000
- Component
- STEERING
- Report received
- January 7, 2019
- Potential units
- 2,089campaign-wide
Defect and consequence
Defect: Motor Coach Industries (MCI) is recalling certain 2001-2015 J4500 and 1997-2013 102EL3/E4500 coaches equipped with a hydraulic rear axle (tag axle) steering system. The axle's alignment and low hydraulic pressure in the steering system may cause the steering system to lock, causing a loss of steering control at highway speeds.
Why it matters: Loss of steering control may increase the risk of a crash.
Remedy
MCI will inspect and repair axle alignment, as necessary, free of charge. MCI issued owners an interim notification on March 26, 2019. Owner notification letters were mailed on May 14, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 469.
Owner notification: May 14, 2021 · Filing manufacturer: Motor Coach Industries
NHTSA 13V498000
- Component
- ELECTRICAL SYSTEM
- Report received
- October 17, 2013
- Potential units
- 10,016campaign-wide
Defect and consequence
Defect: Motor Coach Industries (MCI) is recalling certain model year 2000-2012 D, E, G and J series coaches manufactured January 2000 through June 2011 and equipped with Sure Power battery equalizers containing a particular epoxy sealing, aka 'potting', compound. The specific potting compound used in the subject products for insulation was found to be capable of conducting electricity after being exposed to heat.
Why it matters: Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.
Remedy
MCI will notify owners, and Sure Power will replace the equalizers, free of charge. Owners may contact MCI at 1-847-285-2000. This campaign is MCI service bulletin 401.
Owner notification: February 4, 2014 · Filing manufacturer: Motor Coach Industries
NHTSA 11V524000
- Component
- ELECTRONIC STABILITY CONTROL (ESC)
- Report received
- October 26, 2011
- Potential units
- 1,962campaign-wide
Defect and consequence
Defect: Motor coach industries (mci) is recalling certain model year 2003, and 2007-2012 e and j models along with model year 2007-2012 d4000, d4005, d4500, d4505, d4000istv motor coaches equipped with meritor wabco electronic stability control (esc) modules, manufactured from october 2002, through october 2011. under certain road and driving conditions, vehicle body roll and road inclination characteristics may adversely affect the slip angle calculation of the electronic stability control (esc) system. this might cause the esc to perceive an over steering situation and therefore apply the outer wheel brake on the front axle until the vehicle is perceived to be stable.
Why it matters: If the driver is slow to react during this esc intervention, the vehicle may deviate from the intended line of travel, increasing the risk of a crash.
Remedy
Mci will notify owners and replace the control module free of charge. the safety recall began on january 4, 2012. owners may contact mci customer service at 1-800-241-2947.
Owner notification: January 4, 2012 · Filing manufacturer: MOTOR COACH INDUSTRIES, INC
NHTSA 10V373000
- Component
- VISIBILITY
- Report received
- August 11, 2010
- Potential units
- 1,087campaign-wide
Defect and consequence
Defect: Mci is recalling certain model year 2001-2004 e4500, model year 2002-2006 e4500c, model year 2001-2005 j4500, and model year 2006 j4500c motor coaches equipped with se-gi passenger windows. the adhesive bond between the window glass and the aluminum window frame on the affected coaches may degrade.
Why it matters: If the window glass becomes partially or completely debonded from its frame, the window glass may detach and fall from the coach and cause personal injury or property damage.
Remedy
Dealers will inspect, test, and repair, as necessary, the se-gi window assemblies free of charge. the safety recall began on august 23, 2010. owners may contact mci customer service at 1-800-241-2947.
Owner notification: August 23, 2010 · Filing manufacturer: MOTOR COACH INDUSTRIES, INC
02 / COMPONENT BREADTH