OFFICIAL CAMPAIGN FILE

NHTSA campaign 21V072000

NHTSA campaign 21V072000 covers 36 published year-and-model reports from 1 makes in this index and lists 67 potentially affected units campaign-wide. VIN eligibility must be checked separately.

Report received February 12, 2021 · Snapshot September 21, 2026

01 / DEFECT RECORD

What NHTSA campaign 21V072000 says

NHTSA campaign 21V072000 identifies COMMUNICATION and states that A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Defect summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.

Consequence summary

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

02 / CORRECTIVE ACTION

Remedy for NHTSA campaign 21V072000

For NHTSA campaign 21V072000, the filed corrective action says: MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.

Owner notification: March 31, 2021
Filing manufacturer: Mercedes-Benz USA, LLC
Component groups: COMMUNICATION

03 / PUBLISHED VEHICLES

Vehicles listed under NHTSA campaign 21V072000

RecallRoad links 36 year-and-model reports associated with NHTSA campaign 21V072000; the list reflects published source rows, not individual VIN coverage.