01 / OFFICIAL CAMPAIGNS
2022 Mercedes-Benz Eqs 450 recall campaigns
NHTSA 23V464000
- Component
- SEAT BELTS
- Report received
- June 30, 2023
- Potential units
- 6campaign-wide
Defect and consequence
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2023 EQS450 and 2022 EQS580 vehicles. The bolts that secure the rear seat belt buckles to the body of the vehicle may not be secured properly.
Why it matters: Unsecured seat belts may not properly restrain occupants in the event of a crash, increasing the risk of an injury.
Remedy
Dealers will inspect and secure the rear seat belt buckle bolts, as necessary, free of charge. Owner notification letters were mailed July 28, 2023. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2023070009.
Owner notification: July 28, 2023 · Filing manufacturer: Mercedes-Benz USA, LLC
NHTSA 23V405000
- Component
- ELECTRICAL SYSTEM
- Report received
- June 5, 2023
- Potential units
- 8,281campaign-wide
Defect and consequence
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2023 EQS 450, AMG EQS, EQS 580, and 2023 AMG EQE vehicles. A software error in the electric drivetrain may cause a loss of drive power.
Why it matters: A loss of drive power can increase the risk of a crash.
Remedy
Dealers will update the electric drivetrain software, free of charge. Owner notifications were mailed beginning July 19, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023060009.
Owner notification: July 19, 2023 · Filing manufacturer: Mercedes-Benz USA, LLC
NHTSA 23V360000
- Component
- ELECTRONIC STABILITY CONTROL (ESC)
- Report received
- May 19, 2023
- Potential units
- 7,558campaign-wide
Defect and consequence
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS 450, EQS 580, 2023 Maybach S 580, Maybach S 680, and S 580e vehicles. The electronic stability program (ESP) software may malfunction, which can result in disabled vehicle dynamics control systems, including the anti-lock brake system, acceleration slip regulation, electronic stability program, and electronic brake force distribution (ABS, ASR, ESP, and EBD), as well as a vehicle speed display failure.
Why it matters: Disabled vehicle dynamics control systems, including ABS, ASR, ESP, and EBD, and a vehicle speed display failure can increase the risk of a crash.
Remedy
Dealers will update the ESP control unit software, free of charge. Owner notification letters were mailed June 23, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023060004.
Owner notification: June 23, 2023 · Filing manufacturer: Mercedes-Benz USA, LLC
NHTSA 23V309000
- Component
- ELECTRICAL SYSTEM
- Report received
- May 2, 2023
- Potential units
- 3,828campaign-wide
Defect and consequence
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350, S580e, 2022-2023 EQS 450, EQS 580, 2022 AMG EQS 53, and EQS 450+ vehicles. The high-voltage battery monitoring system software may not alert the driver of a battery malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 305, "Electric-powered vehicles: Electrolyte Spillage and Electrical Shock Protection.".
Why it matters: A high-voltage battery monitoring system that does not alert the driver of a battery malfunction may increase the risk of an injury.
Remedy
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed beginning August 18, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070013.
Owner notification: August 18, 2023 · Filing manufacturer: Mercedes-Benz USA, LLC
NHTSA 22V493000
- Component
- BACK OVER PREVENTION
- Report received
- July 11, 2022
- Potential units
- 8,530campaign-wide
Defect and consequence
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 AMG EQS53, EQS580, EQS450, 2021 S500, S580, and Maybach S580 vehicles. The rearview camera may not display the rearview image due to a software error in the MBUX multimedia system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility.".
Why it matters: An inoperative rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will update the MBUX multimedia system software, free of charge. Owner notification letters are expected to be mailed August 19, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022080002.
Owner notification: August 19, 2022 · Filing manufacturer: Mercedes-Benz USA, LLC
NHTSA 22V467000
- Component
- STRUCTURE
- Report received
- July 1, 2022
- Potential units
- 2,526campaign-wide
Defect and consequence
Defect: Mercedes-Benz, LLC (MBUSA) is recalling certain 2022 Mercedes-Benz EQS 450, EQS 580 and AMG EQS53 vehicles. The front or rear bumper tow ring assembly may have insufficient thread depth, which can result in the tow ring detaching from the vehicle.
Why it matters: A tow ring that detaches during vehicle transport or loading can increase the risk of a crash or injury.
Remedy
Dealers will inspect and replace the tow ring assembly thread, as necessary, free of charge. Owners notification letters were mailed August 24, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020070019/20.
Owner notification: August 24, 2022 · Filing manufacturer: Mercedes-Benz USA, LLC
NHTSA 22V190000
- Component
- COMMUNICATION, ELECTRICAL SYSTEM
- Report received
- March 25, 2022
- Potential units
- 8campaign-wide
Defect and consequence
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS 450 and EQS 580 vehicles. A software error may cause the overhead control panel to become permanently deactivated.
Why it matters: A deactivated overhead control panel will not allow an occupant to manually contact emergency personnel, delaying emergency responders and increasing the risk of injury.
Remedy
Dealers will update the overhead control panel software, free of charge. All vehicles have been remedied. Owners may contact MBUSA customer service at 1-800-367-6372.
Owner notification: April 1, 2022 · Filing manufacturer: Mercedes-Benz USA, LLC
NHTSA 22V189000
- Component
- STEERING
- Report received
- March 25, 2022
- Potential units
- 8,396campaign-wide
Defect and consequence
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 C-Class, E-Class, S-Class, SL, EClass Coupe/Convertible, CLS, AMG GT 4-doors Coupe, and EQS vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the Active Distance Assist DISTRONIC system.
Why it matters: Deactivated hands-off detection will prevent DISTRONIC system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the Active Emergency Stop Assist, which can increase the risk of a crash or injury.
Remedy
Dealers will update the hand detection control unit software for the DISTRONIC system, free of charge. Owner notification letters were mailed May 6, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022040010.
Owner notification: May 9, 2022 · Filing manufacturer: Mercedes-Benz USA, LLC
NHTSA 22V167000
- Component
- EXTERIOR LIGHTING
- Report received
- March 18, 2022
- Potential units
- 9,156campaign-wide
Defect and consequence
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS 450, EQS 580, and 2021 S500 and S580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Why it matters: Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Remedy
Dealers will update the rear signal software, free of charge. Owner notification letters were mailed May 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022040013.
Owner notification: May 13, 2022 · Filing manufacturer: Mercedes-Benz USA, LLC
NHTSA 22V112000
- Component
- ELECTRICAL SYSTEM, STRUCTURE
- Report received
- February 25, 2022
- Potential units
- 24campaign-wide
Defect and consequence
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS 450, EQS 450+, EQS 580 4Matic, and AMG EQS 53 4Matic+ vehicles. The ground connection on the front-left longitudinal member and an electrical connection for the electric auxiliary heater in the engine compartment may be improperly secured.
Why it matters: Improperly secured electrical connections can increase the risk of a fire. In addition, an improperly secured ground connection may cause the left headlight to not function, affecting visibility and increasing the risk of a crash.
Remedy
Dealers will inspect the ground connection and the auxiliary heater electrical connection, and repair them as necessary, free of charge. Owner notification letters were mailed April 15, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022030019.
Owner notification: April 15, 2022 · Filing manufacturer: Mercedes-Benz USA, LLC
NHTSA 21V00J000
- Component
- COMMUNICATION, ELECTRICAL SYSTEM
- Report received
- December 27, 2021
- Potential units
- 1,239campaign-wide
Defect and consequence
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS450, S500, and S580 vehicles. The communication module software may restrict or disable the emergency call system (eCall).
Why it matters: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 23, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022010006.
Owner notification: February 23, 2022 · Filing manufacturer: Mercedes-Benz USA, LLC
NHTSA 21V931000
- Component
- ELECTRICAL SYSTEM
- Report received
- November 29, 2021
- Potential units
- 227campaign-wide
Defect and consequence
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Why it matters: Driver distraction can increase the risk of a crash.
Remedy
MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
Owner notification: January 25, 2022 · Filing manufacturer: Mercedes-Benz USA, LLC
02 / COMPONENT BREADTH