01 / OFFICIAL CAMPAIGNS
2021 Prevost X3-45 Commuter recall campaigns
NHTSA 24V523000
- Component
- EQUIPMENT ADAPTIVE/MOBILITY
- Report received
- July 9, 2024
- Potential units
- 2,653campaign-wide
Defect and consequence
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Devices" and 404, "Platform Lift Installations.".
Why it matters: An unstable wheelchair increases the risk of injury to lift occupants.
Remedy
Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-26.
Owner notification: April 25, 2025 · Filing manufacturer: Prevost Car (US) Inc.
NHTSA 23V889000
- Component
- EQUIPMENT ADAPTIVE/MOBILITY
- Report received
- December 22, 2023
- Potential units
- 2,100campaign-wide
Defect and consequence
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2014 and 2018 H3-41, 2013-2024 H3-45, 2012-2024 X3-45, and 2017-2023 X3-45 Commuter vehicles. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems.".
Why it matters: Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
Remedy
Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-03.
Owner notification: September 16, 2024 · Filing manufacturer: Prevost Car (US) Inc.
NHTSA 23V475000
- Component
- SEATS
- Report received
- July 11, 2023
- Potential units
- 50campaign-wide
Defect and consequence
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2021 and 2023 X3-45 Commuter buses. The bolt securing the passenger seat recline mechanism may loosen and disengage, resulting in an unsecured seat back.
Why it matters: An unsecured seat back and integrated seat belt may not properly restrain an occupant in the event of a crash, increasing the risk of injury.
Remedy
Prevost will inspect, add Loctite adhesive, and adequately tighten the seat recline mechanism bolts, as necessary, free of charge. Owner notification letters were mailed August 22, 2023. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR23-310.
Owner notification: August 22, 2023 · Filing manufacturer: Prevost Car (US) Inc.
NHTSA 23V272000
- Component
- SEATS
- Report received
- April 17, 2023
- Potential units
- 280campaign-wide
Defect and consequence
Defect: Prevost Cars (US) Inc. (Prevost) is recalling certain 2021-2023 X3-45 Commuter buses. The foldable passenger seat frames may have been improperly welded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages.".
Why it matters: An improperly welded seat frame may not adequately restrain the passenger, increasing the risk of injury during a crash.
Remedy
Prevost will inspect and replace the seat frames as necessary, free of charge. Owner notification letters were mailed June 7, 2023. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR23-304.
Owner notification: June 7, 2023 · Filing manufacturer: Prevost Car (US) Inc.
NHTSA 23V271000
- Component
- SEATS
- Report received
- April 17, 2023
- Potential units
- 280campaign-wide
Defect and consequence
Defect: Prevost Cars (US) Inc. (Prevost) is recalling certain 2021-2023 X3-45 Commuter busses. The foldable passenger seat cushion bolts may be loose and could fall out, allowing the seat cushion to detach from the seat frame.
Why it matters: A detached passenger seat cushion may not adequately restrain the passenger, increasing the risk of injury during a crash.
Remedy
Prevost will add adhesive to the bolts, free of charge. Owner notification letters were be mailed June 7, 2023. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR23-305.
Owner notification: June 7, 2023 · Filing manufacturer: Prevost Car (US) Inc.
NHTSA 22V698000
- Component
- SEAT BELTS
- Report received
- September 19, 2022
- Potential units
- 255campaign-wide
Defect and consequence
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2021-2023 Prevost X3-45 Commuter motorcoaches. The driver's seat is equipped with a Type 1 seat belt instead of the correct Type 2 seat belt. As such, these vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection.".
Why it matters: An incorrect seat belt may not adequately protect the driver during a crash, increasing the risk of an injury.
Remedy
Prevost will replace the driver's seat and seat belt, free of charge. Owner notification letters were mailed January 16, 2023. Owners may contact Prevost's customer service at 1-866-870-2046.
Owner notification: January 16, 2023 · Filing manufacturer: Prevost Car (US) Inc.
NHTSA 22V496000
- Component
- SEATS
- Report received
- July 11, 2022
- Potential units
- 206campaign-wide
Defect and consequence
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2021-2023 X3-45 commuter buses. The retention pin securing the passenger seat recline mechanism could fail, causing the mechanism to collapse, and result in a loose backrest. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages.".
Why it matters: During a crash, the loose backrest and the seat belt may not properly restrain the occupant, increasing the risk of an injury.
Remedy
Dealers will inspect and replace the retention pins and c-clips, if necessary, free of charge. Owner notification letters were mailed on August 25, 2022. Owners may contact Prevost's customer service at 1-866-870-2046.
Owner notification: August 25, 2022 · Filing manufacturer: Prevost Car (US) Inc.
NHTSA 22V495000
- Component
- SEATS
- Report received
- July 11, 2022
- Potential units
- 30campaign-wide
Defect and consequence
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2021 X3-45 commuter buses. One bolt that secures the rear bench seat frame to the body of the vehicle was not installed during the manufacturing process. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages.".
Why it matters: During a crash, the rear seats could separate from the vehicle, increasing the risk of an injury.
Remedy
Dealers will install the missing bolt, free of charge. Owner notification letters are expected to be mailed on August 22, 2022. Owners may contact Prevost's customer service at 1-866-870-2046.
Owner notification: September 1, 2022 · Filing manufacturer: Prevost Car (US) Inc.
NHTSA 22V347000
- Component
- VISIBILITY
- Report received
- May 18, 2022
- Potential units
- 189campaign-wide
Defect and consequence
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2020-2022 X3-45 Commuter vehicles. The right-side rearview mirror is positioned incorrectly, obstructing the view of the right side of the vehicle and the adjacent lane.
Why it matters: An incorrectly positioned right-side mirror can reduce the driver's visibility of what is around the vehicle, increasing the risk of a crash.
Remedy
Dealers will repair or replace the right rearview mirror, free of charge. Owner notification letters were mailed on June 30, 2022. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR22-08.
Owner notification: June 30, 2022 · Filing manufacturer: Prevost Car (US) Inc.
NHTSA 22V237000
- Component
- SEATS
- Report received
- April 12, 2022
- Potential units
- 155campaign-wide
Defect and consequence
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2021-2022 X3-45 Com buses. The passenger bench seat frame bolts may have been improperly tightened during assembly.
Why it matters: Loose seat frame bolts may allow the seat to move, increasing the risk of injury during a crash.
Remedy
Prevost will inspect and tighten the bolts, free of charge. Owner notification letters were mailed June 15, 2022. Owners may contact Prevost customer service at 1-866-870-2046.
Owner notification: June 15, 2022 · Filing manufacturer: Prevost Car (US) Inc.
NHTSA 22V221000
- Component
- ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
- Report received
- April 6, 2022
- Potential units
- 6,342campaign-wide
Defect and consequence
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2010-2023 H3-45, H3-45 VIP, X3-45, X3-45 Com, and X3-45 VIP vehicles. In the event of the alternator front bearing seizing, the alternator belt may continue to operate, causing the bearing to overheat.
Why it matters: An overheated alternator bearing can increase the risk of a fire.
Remedy
Prevost will replace the alternator belt, free of charge. Owner notification letters were mailed September 30, 2022. Owners may contact Prevost customer service at 1-866-870-2046.
Owner notification: September 30, 2022 · Filing manufacturer: Prevost Car (US) Inc.
NHTSA 22V179000
- Component
- ELECTRICAL SYSTEM
- Report received
- March 24, 2022
- Potential units
- 140campaign-wide
Defect and consequence
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2021-2022 X3-45 Com coach buses. A nut located on the rear junction box may have been improperly tightened, causing a cable to loosen.
Why it matters: A loose junction box cable may overheat, increasing the risk of a fire.
Remedy
Prevost will properly tighten the cables on the rear junction box, free of charge. Owner notification letters are expected to be mailed on May 20, 2022. Owners may contact Prevost's customer service at 1-866-870-2046.
Owner notification: April 13, 2022 · Filing manufacturer: Prevost Car (US) Inc.
NHTSA 21V488000
- Component
- PARKING BRAKE
- Report received
- June 28, 2021
- Potential units
- 56campaign-wide
Defect and consequence
Defect: Prevost Cars, Inc. (Prevost) is recalling certain 2021 X3 Commuter Coach buses. The parking brake emergency release valve may be the incorrect type, which can result in the permanent release of the parking brake.
Why it matters: A released parking brake that cannot be re-engaged may cause the vehicle to roll-away, increasing the risk of a crash.
Remedy
Prevost will provide a service document describing the inspection method used and the remedy applied when needed for the parking brake emergency release valve replacement, free of charge. Owner notification letters were mailed on August 31, 2021. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR21-307.
Owner notification: August 31, 2021 · Filing manufacturer: Prevost Cars, Inc.
NHTSA 21V485000
- Component
- SEAT BELTS
- Report received
- June 28, 2021
- Potential units
- 65campaign-wide
Defect and consequence
Defect: Prevost Cars, Inc. (Prevost) is recalling certain 2021-2022 X3-45 Commuter Coach buses. The passenger seats may have an attachment improperly clamped to the wall rail on the outboard side. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages.".
Why it matters: Unsecured seats may not properly restrain occupants during a crash, increasing the risk of injury.
Remedy
Prevost will provide instructions to inspect and replace the seat belt clamp, free of charge. Owner notification letters were mailed on August 31, 2021. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR SR21-308.
Owner notification: August 31, 2021 · Filing manufacturer: Prevost Cars, Inc.
NHTSA 21V348000
- Component
- SEAT BELTS
- Report received
- May 13, 2021
- Potential units
- 17campaign-wide
Defect and consequence
Defect: Prevost Cars, Inc. (Prevost) is recalling 2021 X3 Commuter Coach. Parts of the seat belt installed at flip-up seats may have been incorrectly assembled, causing the shoulder strap to sit improperly on a person in a wheelchair.
Why it matters: An improperly positioned seat belt increases the risk of an injury.
Remedy
Prevost will provide inspection and repair instructions, free of charge. Owner notification letters were mailed on July 11, 2021. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR21-301.
Owner notification: July 11, 2021 · Filing manufacturer: Prevost Cars, Inc.
02 / COMPONENT BREADTH