01 / OFFICIAL CAMPAIGNS
2021 Entegra Cornerstone recall campaigns
NHTSA 24V061000
- Component
- SEATS
- Report received
- February 1, 2024
- Potential units
- 148campaign-wide
Defect and consequence
Defect: Jayco, Inc. (Jayco) is recalling certain 2020-2023 Entegra Anthem, Aspire, Cornerstone, and Reatta XL motorhomes. The pedestal mounting plate on the passenger's seat may be improperly welded, causing the plate to separate and the seat assembly to loosen or detach. As such, these seat assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems" and number 210, "Seat belt assembly anchorages.".
Why it matters: A loose or detached seat assembly increases the risk of injury.
Remedy
Dealers will inspect for a missing weld and replace the pedestal as necessary, free of charge. Owner notification letters were mailed March 11, 2024. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903602.
Owner notification: March 11, 2024 · Filing manufacturer: Jayco, Inc.
NHTSA 22V665000
- Component
- ENGINE
- Report received
- September 1, 2022
- Potential units
- 856campaign-wide
Defect and consequence
Defect: Jayco, Inc. (Jayco) is recalling certain 2021-2023 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark motorhomes. The engine air intake box may not have a water drain installed, which can cause water to build up inside the air intake box.
Why it matters: Water build up inside the air intake box can enter the engine and cause engine failure, increasing the risk of a crash.
Remedy
Dealers will inspect and install a drain if necessary, free of charge. Owner notification letters are expected to be mailed October 3, 2022. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903580.
Owner notification: September 23, 2022 · Filing manufacturer: Jayco, Inc.
NHTSA 21V885000
- Component
- STEERING
- Report received
- November 16, 2021
- Potential units
- 44campaign-wide
Defect and consequence
Defect: Jayco, Inc. (Jayco) is recalling certain 2021 Class A Cornerstone motorhomes. A machining defect may cause pressure to build in the power steering pump and break the shaft seal, resulting in a loss of power steering assist.
Why it matters: A loss of power steering assist increases the risk of a crash.
Remedy
A Spartan or Shyft Group repair center will inspect the pump serial number, and replace the power steering pump if necessary, free of charge. Owner notification letters were mailed January 12, 2022. Owners may contact Jayco customer service at 1-800-283-8267.
Owner notification: January 12, 2022 · Filing manufacturer: Jayco, Inc.
NHTSA 21V769000
- Component
- ELECTRICAL SYSTEM
- Report received
- September 29, 2021
- Potential units
- 994campaign-wide
Defect and consequence
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark Class A motorhomes. The instrument cluster may intermittently go blank while the vehicle is in motion.
Why it matters: A blank instrument cluster display may be missing critical information such as the vehicle's speed and warning lights, which can increase the risk of a crash.
Remedy
Dealers will update the control module software, and reroute and secure the duct work, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Owner notification: October 22, 2021 · Filing manufacturer: Jayco, Inc.
NHTSA 21V529000
- Component
- EQUIPMENT, STRUCTURE
- Report received
- July 13, 2021
- Potential units
- 833campaign-wide
Defect and consequence
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2021 Anthem, Aspire, Cornerstone, Insignia, Reatta, and Embark recreational vehicles equipped with Hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.
Why it matters: Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.
Remedy
Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed August 31, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903569.
Owner notification: August 31, 2021 · Filing manufacturer: Jayco, Inc.
NHTSA 20V600000
- Component
- ELECTRICAL SYSTEM, SEATS
- Report received
- September 30, 2020
- Potential units
- 379campaign-wide
Defect and consequence
Defect: Jayco, Inc. (Jayco) is recalling certain 2021 Entegra Aspire, Anthem, Cornerstone, and ReattaXL motorhomes built with Villa power seats. The power seat wiring may become chafed due to poor routing, and no protection, or melt from exceeding the 14 gauge wire amp capacity.
Why it matters: Damaged power seat wires may short circuit, increasing the risk of a fire.
Remedy
Jayco will notify owners, and the dealers will inspect the seat wiring for loom protection and secure it with wire ties, free of charge. The remedy regarding the switch and exceeding the amp capacity is still under development. The recall began December 4, 2020. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9903521.
Owner notification: December 4, 2020 · Filing manufacturer: Jayco, Inc.
02 / COMPONENT BREADTH