01 / OFFICIAL CAMPAIGNS
2019 Entegra Cornerstone recall campaigns
NHTSA 21V769000
- Component
- ELECTRICAL SYSTEM
- Report received
- September 29, 2021
- Potential units
- 994campaign-wide
Defect and consequence
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark Class A motorhomes. The instrument cluster may intermittently go blank while the vehicle is in motion.
Why it matters: A blank instrument cluster display may be missing critical information such as the vehicle's speed and warning lights, which can increase the risk of a crash.
Remedy
Dealers will update the control module software, and reroute and secure the duct work, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Owner notification: October 22, 2021 · Filing manufacturer: Jayco, Inc.
NHTSA 21V529000
- Component
- EQUIPMENT, STRUCTURE
- Report received
- July 13, 2021
- Potential units
- 833campaign-wide
Defect and consequence
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2021 Anthem, Aspire, Cornerstone, Insignia, Reatta, and Embark recreational vehicles equipped with Hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.
Why it matters: Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.
Remedy
Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed August 31, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903569.
Owner notification: August 31, 2021 · Filing manufacturer: Jayco, Inc.
NHTSA 19V626000
- Component
- STEERING
- Report received
- August 28, 2019
- Potential units
- 101campaign-wide
Defect and consequence
Defect: Entegra Coach (Entegra) is recalling certain 2019-2020 Insignia, Anthem, Aspire, Cornerstone, Reatta, and Reatta XL motorhomes. The upper and lower steering shaft bolts may have been insufficiently tightened, allowing the steering column shaft to come loose.
Why it matters: A loose steering column shaft may cause a loss of steering control, increasing the risk of a crash.
Remedy
Entegra will notify owners, and dealers will inspect and tighten the upper and lower steering shaft bolts, as necessary, free of charge. The recall began September 23, 2019. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this recall is 9901434.
Owner notification: September 23, 2019 · Filing manufacturer: Entegra Coach
NHTSA 18V688000
- Component
- EQUIPMENT
- Report received
- October 2, 2018
- Potential units
- 95campaign-wide
Defect and consequence
Defect: Entegra Coach (Entegra) is recalling certain 2019 Entegra Anthem, Aspire, Cornerstone and Insignia motorhomes. The affected vehicles have entry doors with latch rods that may be improperly adjusted, allowing the door to open during transit.
Why it matters: If the door opens during transit, it can increase the risk of injury or a crash.
Remedy
Entegra has notified owners, and dealers will adjust the door latch rod, free of charge. The recall began October 15, 2018. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this recall is 9903409.
Owner notification: October 15, 2018 · Filing manufacturer: Entegra Coach
NHTSA 18V450000
- Component
- WHEELS
- Report received
- July 5, 2018
- Potential units
- 58campaign-wide
Defect and consequence
Defect: Entegra Coach (Entegra) is recalling certain 2018-2019 Entegra Odyssey, Qwest, Aspire, Insignia, Anthem, and Cornerstone motorhomes. The Cargo Carrying Capacity (CCC) label incorrectly overstates the cargo capacity, potentially causing the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Wheels and Rims - Other than Passenger Cars.".
Why it matters: An overloaded vehicle has an increased risk of a crash.
Remedy
Entegra will notify owners, and will provided a corrected CCC label, free of charge. The recall began on August 22, 2018. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this recall is 9903405.
Owner notification: August 22, 2018 · Filing manufacturer: Entegra Coach
02 / COMPONENT BREADTH