01 / OFFICIAL CAMPAIGNS
2020 Toyota Highlander recall campaigns
NHTSA 23V865000
- Component
- AIR BAGS
- Report received
- December 20, 2023
- Potential units
- 999,901campaign-wide
Defect and consequence
Defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Why it matters: An air bag that does not deploy during a crash increases the risk of injury.
Remedy
Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Owner notification: October 31, 2024 · Filing manufacturer: Toyota Motor Engineering & Manufacturing
NHTSA 23V720000
- Component
- STRUCTURE
- Report received
- October 26, 2023
- Potential units
- 750,795campaign-wide
Defect and consequence
Defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.
Why it matters: A detached front bumper cover can become a road hazard, increasing the risk of a crash.
Remedy
Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.
Owner notification: April 22, 2024 · Filing manufacturer: Toyota Motor Engineering & Manufacturing
NHTSA 20V633000
- Component
- AIR BAGS, SEATS
- Report received
- October 14, 2020
- Potential units
- 3,121campaign-wide
Defect and consequence
Defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander and Highlander hybrid vehicles. Incorrect seat trim covers on one or both of the front seats can prevent the seat-mounted side air bag from deploying properly.
Why it matters: Improper deployment of the seat-mounted side air bag increases the risk of injury in the event of a crash.
Remedy
Toyota will notify owners, and dealers will inspect the front seats and replace the seat trim covers as necessary, free of charge. The recall began December 11, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB14 / 20TA14.
Owner notification: December 11, 2020 · Filing manufacturer: Toyota Motor Engineering & Manufacturing
NHTSA 20V162000
- Component
- ENGINE, FUEL SYSTEM, GASOLINE
- Report received
- March 19, 2020
- Potential units
- 38,810campaign-wide
Defect and consequence
Defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander vehicles equipped with a 3.5 L, V6 (2GR-FKS) gasoline engine. Due to an Engine Control Unit (ECU) programming error, fuel may not be correctly supplied to the engine while using the stop and restart feature.
Why it matters: Improper fuel supply programming can result in a vehicle stall, increasing the risk of a crash.
Remedy
Toyota will notify owners, and dealers will reprogram the ECU, free of charge. The recall began May 15, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TA06.
Owner notification: May 15, 2020 · Filing manufacturer: Toyota Motor Engineering & Manufacturing
02 / COMPONENT BREADTH