01 / OFFICIAL CAMPAIGNS
2020 Ram 4500 recall campaigns
NHTSA 22V759000
- Component
- SERVICE BRAKES, HYDRAULIC
- Report received
- October 11, 2022
- Potential units
- 26,961campaign-wide
Defect and consequence
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 4500 and 5500 Cab Chassis vehicles. The rear brake hose inside diameter may be too small, which could cause the hose to rupture. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 106, "Brake Hoses.".
Why it matters: A brake hose rupture can cause a loss of braking ability, increasing the risk of a crash.
Remedy
Dealers will replace the rear brake hoses, free of charge. Owner notification letters were mailed April 27, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is ZA5.
Owner notification: April 27, 2023 · Filing manufacturer: Chrysler (FCA US, LLC)
NHTSA 22V035000
- Component
- VISIBILITY
- Report received
- January 27, 2022
- Potential units
- 171,789campaign-wide
Defect and consequence
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 vehicles, Ram 3500 Cab Chassis, 4500 Cab Chassis, 5500 Cab Chassis and 3500 Cab Chassis with a gross vehicle weight rating (GVWR) of less than 10,000 lbs. The windshield wiper arms may loosen, possibly causing the wipers to function improperly and reduce the driver's visibility in certain weather conditions.
Why it matters: Reduced visibility increases the risk of a crash.
Remedy
Dealers will tighten the wiper nuts, free of charge. Owner notification letters were mailed February 15, 2022. This recall is an expansion of recall number 20V-208. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z08.
Owner notification: February 15, 2022 · Filing manufacturer: Chrysler (FCA US, LLC)
NHTSA 21V880000
- Component
- FUEL SYSTEM, DIESEL
- Report received
- November 12, 2021
- Potential units
- 222,410campaign-wide
Defect and consequence
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500, 3500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. The High Pressure Fuel Pump (HPFP) may fail, resulting in a sudden engine stall without warning.
Why it matters: An engine stall increases the risk of a crash.
Remedy
Dealers will replace the HPFP, update the Powertrain Control Module (PCM) software, and inspect and replace additional fuel system components as necessary, free of charge. Interim owner notification letters to inform owners of the safety recall were mailed on January 4, 2022. Owner notification letters were mailed on May 17, 2022. Phase 2 owner notification letters are expected to be mailed on March 2, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y78.
Owner notification: May 17, 2022 · Filing manufacturer: Chrysler (FCA US, LLC)
NHTSA 21V439000
- Component
- ENGINE AND ENGINE COOLING
- Report received
- June 10, 2021
- Potential units
- 32,002campaign-wide
Defect and consequence
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 3500, 4500, and 5500 cab chassis vehicles equipped with a Cummins 6.7L High Output engine. The engine calibration software may not warn about low oil volume.
Why it matters: Low oil can damage the engine, causing an oil leak or a punctured engine block, increasing the risk of a fire.
Remedy
Dealers will update the engine calibration software, free of charge. Owner notification letters were mailed June 25, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y21.
Owner notification: June 25, 2021 · Filing manufacturer: Chrysler (FCA US, LLC)
NHTSA 21V398000
- Component
- WHEELS
- Report received
- May 27, 2021
- Potential units
- 447,985campaign-wide
Defect and consequence
Defect: Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.
Why it matters: Wheel separation can cause a vehicle crash.
Remedy
Dealers will update the torque specification in the owner's manual and other published service documents. Dealers will also inspect the vehicle's wheel studs, replacing them if necessary, free of charge. Owner notification letters were mailed on November 30, 2021. Campaign Y36 owner notification letters were mailed on November 30, 2021. Campaign Y26 owner notification letters were mailed on December 1, 2021. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's numbers for this recall are Y26 and Y36.
Owner notification: August 26, 2021 · Filing manufacturer: Chrysler (FCA US, LLC)
NHTSA 21V023000
- Component
- SERVICE BRAKES, HYDRAULIC
- Report received
- January 26, 2021
- Potential units
- 4campaign-wide
Defect and consequence
Defect: Excellance, Inc (Excellance) is recalling certain 2019-2020 Excellance-modified RAM 4500/5500 vehicles to be equipped with CLASS Suspension Systems. In the affected suspension systems, the rear brake caliper flexible line may have been routed so that it contacts a suspension component, possibly causing excessive wear and a loss of rear brakes.
Why it matters: A worn rear brake caliper flexible line may cause brake fluid leakage which may result in a partial or complete loss of the rear brakes, increasing the risk of a crash.
Remedy
Excellance will notify owners, and dealers will install a kit to remedy any damage and to prevent any future damage, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Excellance customer service at 1-800-882-9799.
Owner notification: May 7, 2021 · Filing manufacturer: Excellance, Inc
NHTSA 21V016000
- Component
- SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC, SUSPENSION
- Report received
- January 20, 2021
- Potential units
- 6campaign-wide
Defect and consequence
Defect: Custom Truck And Body Works is recalling certain 2020 Dodge 4500 and 5500 vehicles. In the affected suspension systems, the rear brake caliper flexible line may have been routed so that it contacts a suspension component, possibly causing excessive wear and a loss of rear brakes.
Why it matters: A worn rear brake caliper flexible line may cause brake fluid leakage, which may result in a partial or complete loss of the rear brakes, increasing the risk of a crash.
Remedy
Custom Truck And Body Works will notify owners, and dealers will repair the affected suspension systems, and rear brake caliper flexible line, free of charge. Owners may contact Custom Truck And Body Works customer service at 1-706-553-9178. Custom Truck And Body Works number for this recall is 20E-031.
Owner notification: January 15, 2021 · Filing manufacturer: Custom Truck And Body Works
NHTSA 21V008000
- Component
- SERVICE BRAKES, HYDRAULIC
- Report received
- January 13, 2021
- Potential units
- 23campaign-wide
Defect and consequence
Defect: Braun Northwest (Braun Northwest) is recalling certain 2019-2020 RAM 4500/5500 vehicles equipped with Liquid Spring rear suspension systems. In the affected suspension systems, the rear brake caliper flexible line may have been routed so that it contacts a suspension component, possibly causing excessive wear and a loss of rear brakes.
Why it matters: A worn rear brake line may leak fluid, resulting in a partial or complete loss of the rear brakes, increasing the risk of a crash.
Remedy
Braun Northwest will notify owners, and dealers will install a repair kit to each rear caliper and modify the rear brake caliper flexible line mounting. Any worn rear brake caliper flexible lines will be replaced as needed, free of charge. The recall began June 8, 2020. Owners may contact Braun Northwest customer service at 1-360-748-0195.
Owner notification: June 8, 2020 · Filing manufacturer: Braun Northwest
NHTSA 20V511000
- Component
- ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
- Report received
- August 27, 2020
- Potential units
- 32,318campaign-wide
Defect and consequence
Defect: Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 3500, 4500 and 5500 cab chassis built with a Cummins 6.7L High Output engine. Inadequate warmup protection can cause a lack of oil film on the engine connecting rod bearings while the engine is reaching operating temperature. This can result in engine damage and connecting rod failure, which could potentially puncture the engine block.
Why it matters: A damaged engine block may leak oil, which can contact hot engine or exhaust components, increasing the risk of a fire.
Remedy
Chrysler will notify owners, and dealers will flash the engine calibration software to enhance the engine warm up protection, free of charge. The recall began September 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W57.
Owner notification: September 10, 2020 · Filing manufacturer: Chrysler (FCA US LLC)
02 / COMPONENT BREADTH