01 / OFFICIAL CAMPAIGNS
2020 Heartland Milestone recall campaigns
NHTSA 20V643000
- Component
- STRUCTURE
- Report received
- October 19, 2020
- Potential units
- 104campaign-wide
Defect and consequence
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2019-2020 Milestone fifth-wheel trailers. The outriggers may bend due to loading within the rear storage area.
Why it matters: If the outriggers bend, it can negatively affect vehicle handling, increasing the risk of a crash.
Remedy
Heartland will notify owners, and dealers will reinforce the frame, free of charge. The recall began December 4, 2020. Owners may contact Heartland customer service at 1-877-262-8032.
Owner notification: December 4, 2020 · Filing manufacturer: Heartland Recreational Vehicles, LLC
NHTSA 20V084000
- Component
- EQUIPMENT
- Report received
- February 13, 2020
- Potential units
- 487campaign-wide
Defect and consequence
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2020 Bighorn Traveler, Elkridge, Milestone, and Pioneer Fifth Wheel trailers. The smoke detector may be incorrectly located in the bedroom.
Why it matters: In the event of a fire, the smoke detector may not provide adequate warning for the occupants to be able to escape safely, increasing the risk of injury.
Remedy
Heartland will notify owners, and dealers will either relocate the detector or add an additional one, free of charge. The recall began May 11, 2020. Owners may contact Heartland customer service at 1-877-262-8032.
Owner notification: May 11, 2020 · Filing manufacturer: Heartland Recreational Vehicles, LLC
NHTSA 19V671000
- Component
- EQUIPMENT
- Report received
- September 20, 2019
- Potential units
- 28campaign-wide
Defect and consequence
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2020 Milestone recreational trailers. The wood backers for bunk supports were not installed on the slide out bunk end walls during manufacturing, possibly allowing the upper bunk bed to fall.
Why it matters: If the bed falls while someone is on, or under, the bunk, there is an increased risk of an injury.
Remedy
Heartland dealers will install wood backers to secure the bunk bed, free of charge, all affected vehicles were on dealer lots. The recall began September 20, 2019. Owners may contact Heartland customer service at 1-877-262-8032.
Owner notification: September 20, 2019 · Filing manufacturer: Heartland Recreational Vehicles, LLC
NHTSA 19V525000
- Component
- ELECTRICAL SYSTEM
- Report received
- July 12, 2019
- Potential units
- 5,598campaign-wide
Defect and consequence
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2017 Bighorn Traveler, 2016-2020 Elkridge, Elkridge Ex, 2019-2020 Milestone, 2017-2018 North Peak, 2016-2017 Oakmont, 2017-2020 Pioneer FW, 2016-2018 Prowler FW, 2017-2019 Sundance and Sundance XLTFW trailers. The A/C electrical connector may have been improperly installed, possibly causing increased electrical resistance and the connection to overheat.
Why it matters: Overheating of the connection can increase the risk of a fire.
Remedy
Heartland will notify owners, and dealers will correct the electrical connections, free of charge. The recall began on September 5, 2019. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99.01.47.
Owner notification: September 5, 2019 · Filing manufacturer: Heartland Recreational Vehicles, LLC
02 / COMPONENT BREADTH