01 / OFFICIAL CAMPAIGNS
2019 Keystone Cougar recall campaigns
NHTSA 22V209000
- Component
- STRUCTURE, TIRES
- Report received
- March 31, 2022
- Potential units
- 513campaign-wide
Defect and consequence
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2022 Cougar 29FKD travel trailers. Improper clearance may allow the tires to contact the outrigger, causing damage to the tires.
Why it matters: Damaged tires can fail, causing a loss of vehicle control and increasing the risk of a crash.
Remedy
Dealers will notch the existing outrigger and install an additional outrigger between the two tires to provide proper clearance, free of charge. Owner notification letters were mailed May 12, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-430.
Owner notification: May 12, 2022 · Filing manufacturer: Keystone RV Company
NHTSA 21V708000
- Component
- EQUIPMENT
- Report received
- September 13, 2021
- Potential units
- 95,885campaign-wide
Defect and consequence
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
Why it matters: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Remedy
Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.
Owner notification: February 25, 2022 · Filing manufacturer: Keystone RV Company
NHTSA 21V380000
- Component
- STRUCTURE, SUSPENSION
- Report received
- May 24, 2021
- Potential units
- 1,990campaign-wide
Defect and consequence
Defect: Keystone RV Company (Keystone) is recalling certain 2017-2021 Keystone Cougar 368MBI trailers. The frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.
Why it matters: A buckled frame rail can increase the risk of a crash.
Remedy
Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. Owner notification letters were mailed July 15, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-411.
Owner notification: July 15, 2021 · Filing manufacturer: Keystone RV Company
NHTSA 20V398000
- Component
- EQUIPMENT
- Report received
- July 7, 2020
- Potential units
- 8,313campaign-wide
Defect and consequence
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2020 Keystone Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.
Why it matters: If the antenna detaches from the trailer while moving it may become a road hazard, increasing the risk of a crash.
Remedy
Keystone will notify owners, and dealers will replace the Furrion wing-style antenna with a Winegard dome-style antenna, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-381.
Owner notification: August 27, 2020 · Filing manufacturer: Keystone RV Company
NHTSA 18V843000
- Component
- POWER TRAIN
- Report received
- November 28, 2018
- Potential units
- 982campaign-wide
Defect and consequence
Defect: Keystone RV Company (Keystone) is recalling certain 2019 Keystone Cougar, Outback, Passport, Springdale, Bullet and Hideout recreational trailers and 2019 Dutchmen Aerolite and Atlas recreational trailers. The inner hub bearings of the axles may not have been sufficiently greased, which can cause the bearings to overheat and fail.
Why it matters: If the bearings overheat, the hub may fail, affecting handling and increasing the risk of a crash.
Remedy
Keystone will notify owners, and dealers will inspect and repair the hubs and bearings, as necessary, free of charge. The recall began January 16, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-340.
Owner notification: January 16, 2019 · Filing manufacturer: Keystone RV Company
NHTSA 18V723000
- Component
- SUSPENSION
- Report received
- October 15, 2018
- Potential units
- 1,276campaign-wide
Defect and consequence
Defect: Keystone RV Company (Keystone) is recalling certain 2019 Dutchmen Aerolite and Atlas, Keystone Bullet, Laredo, Cougar, Hideout, Passport and Springdale, and Crossroads Sunset fifth wheels and travel trailers. The axles may be missing inner bearing races on the hubs, which can cause the bearing to burnout or cause the hub to overheat.
Why it matters: If the bearing cup is not installed it could lead to a bearing failure, affecting vehicle handling and increasing the risk of a crash.
Remedy
Keystone will notify owners, and dealers will inspect axles for hub clearance. If the hub clearance is not sufficient, appropriate parts will be provided to correct the defect, free of charge. The recall began November 16, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-334.
Owner notification: November 16, 2018 · Filing manufacturer: Keystone RV Company
NHTSA 18V383000
- Component
- EQUIPMENT
- Report received
- June 7, 2018
- Potential units
- 5,151campaign-wide
Defect and consequence
Defect: Keystone RV Company (Keystone) is recalling certain 2018-2019 Keystone Cougar recreational trailers equipped with an outdoor propane grill. The outdoor propane grill is installed in a wooden assembly that may not have enough clearance from the heated area.
Why it matters: If the wooden assembly is exposed to high temperatures, there would be an increased risk of a fire.
Remedy
Keystone will notify owners, and dealers will replace the wooden assembly with a metal assembly, free of charge. The recall began on July 26, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-322.
Owner notification: July 26, 2018 · Filing manufacturer: Keystone RV Company
NHTSA 18V320000
- Component
- EQUIPMENT
- Report received
- May 16, 2018
- Potential units
- 94campaign-wide
Defect and consequence
Defect: Keystone RV Company (Keystone) is recalling certain 2019 Keystone Cougar fifth-wheel trailers, models 28SGS and 27RLS. The propane compartment may not have been sealed properly during manufacturing, which if there were a propane leak, could allow the propane gas to seep into the living quarters.
Why it matters: A propane leak into the living area can increase the risk of injury or fire.
Remedy
Keystone will notify owners, and dealers will seal the inside of the LP compartment along the floor line and side wall, free of charge. The recall began on June 14, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-321.
Owner notification: June 14, 2018 · Filing manufacturer: Keystone RV Company
02 / COMPONENT BREADTH