01 / OFFICIAL CAMPAIGNS
2015 Mercedes-Benz Metris recall campaigns
NHTSA 22V099000
- Component
- BACK OVER PREVENTION
- Report received
- February 22, 2022
- Potential units
- 17,093campaign-wide
Defect and consequence
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.
Why it matters: A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2RU54KAM.
Owner notification: February 10, 2023 · Filing manufacturer: Daimler Vans USA, LLC
NHTSA 18V335000
- Component
- POWER TRAIN
- Report received
- May 22, 2018
- Potential units
- 7,433campaign-wide
Defect and consequence
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Mercedes-Benz Metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.
Why it matters: Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The recall began July 11, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Owner notification: July 11, 2018 · Filing manufacturer: Daimler Vans USA, LLC
NHTSA 17V595000
- Component
- STEERING
- Report received
- September 22, 2017
- Potential units
- 3campaign-wide
Defect and consequence
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2017 Mercedes-Benz Metris vans. These vehicles have electrical power steering control units with improperly welded contact pins.
Why it matters: The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. An interim notice is expected to be mailed on November 17, 2017. A second notice will be mailed to owners when parts become available. Owners may contact Daimler's customer service at 1-877-762-8267.
Owner notification: December 21, 2017 · Filing manufacturer: Daimler Vans USA, LLC
02 / COMPONENT BREADTH