01 / OFFICIAL CAMPAIGNS
2014 Mercedes-Benz G550 recall campaigns
NHTSA 22V168000
- Component
- ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING
- Report received
- March 18, 2022
- Potential units
- 22campaign-wide
Defect and consequence
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2010 E350, 2014 G550, 2008-2009 C300, 2008 C350, 2009 CLK550, 2007 SL550, SLK280, and 2008 SLK350 vehicles. Various control units may have been updated with incorrect software configuration during a service repair. This can result in various system failures, such as loss of drive power, reduced exterior lighting, or loss of dynamic control functions, including stability and traction control.
Why it matters: Various system failures, such as loss of drive power, reduced exterior lighting, or loss of dynamic control functions including stability and traction control, can increase the risk of a crash.
Remedy
Dealers will update the software configuration on the affected control units, free of charge. Owner notification letters were mailed May 3, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022040003.
Owner notification: May 3, 2022 · Filing manufacturer: Mercedes-Benz USA, LLC
NHTSA 19V787000
- Component
- COMMUNICATION
- Report received
- November 1, 2019
- Potential units
- 24,226campaign-wide
Defect and consequence
Defect: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf.
Why it matters: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Owner notification: December 23, 2019 · Filing manufacturer: Mercedes-Benz USA, LLC.
NHTSA 17V250000
- Component
- STEERING
- Report received
- April 11, 2017
- Potential units
- 10,832campaign-wide
Defect and consequence
Defect: Mercedes-Benz USA, LLC.(MBUSA) is recalling certain 2013-2016 G550 and G63 AMG vehicles and 2016 G65 AMG vehicles. The steering coupling may have been insufficiently tightened, resulting in the steering connection wearing.
Why it matters: The steering coupling wear may cause a loss of steering, increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will replace the steering coupling, free of charge. The remedy is currently unavailable. Interim notifications informing owners of the safety risk were mailed May 27, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact MBUSA customer service at 1-800-367-6372.
Owner notification: June 30, 2017 · Filing manufacturer: Mercedes-Benz USA, LLC.
02 / COMPONENT BREADTH