OFFICIAL CAMPAIGN FILE
NHTSA campaign 19V787000
NHTSA campaign 19V787000 covers 119 published year-and-model reports from 1 makes in this index and lists 24,226 potentially affected units campaign-wide. VIN eligibility must be checked separately.
Report received November 1, 2019 · Snapshot September 21, 2026
01 / DEFECT RECORD
What NHTSA campaign 19V787000 says
NHTSA campaign 19V787000 identifies COMMUNICATION and states that An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Defect summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf.
Consequence summary
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
02 / CORRECTIVE ACTION
Remedy for NHTSA campaign 19V787000
For NHTSA campaign 19V787000, the filed corrective action says: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
- Owner notification
- December 23, 2019
- Filing manufacturer
- Mercedes-Benz USA, LLC.
- Component groups
- COMMUNICATION
03 / PUBLISHED VEHICLES
Vehicles listed under NHTSA campaign 19V787000
RecallRoad links 119 year-and-model reports associated with NHTSA campaign 19V787000; the list reflects published source rows, not individual VIN coverage.
2017 Mercedes-Benz Amg C63SOpen model-year report →2017 Mercedes-Benz Amg GLS63Open model-year report →2017 Mercedes-Benz Amg GtOpen model-year report →2017 Mercedes-Benz C 300Open model-year report →2017 Mercedes-Benz GLS450Open model-year report →2017 Mercedes-Benz GLS550Open model-year report →2017 Mercedes-Benz S550Open model-year report →2016 Mercedes-Benz Amg C63Open model-year report →2016 Mercedes-Benz Amg CLA45Open model-year report →2016 Mercedes-Benz Amg G65Open model-year report →2016 Mercedes-Benz Amg GLA45Open model-year report →2016 Mercedes-Benz Amg GLE63Open model-year report →2016 Mercedes-Benz Amg Gt SOpen model-year report →2016 Mercedes-Benz Amg S65Open model-year report →2016 Mercedes-Benz C300Open model-year report →2016 Mercedes-Benz C350EOpen model-year report →2016 Mercedes-Benz C450Open model-year report →2016 Mercedes-Benz CLA250Open model-year report →2016 Mercedes-Benz E350Open model-year report →2016 Mercedes-Benz E400Open model-year report →2016 Mercedes-Benz E550Open model-year report →2016 Mercedes-Benz E63Open model-year report →2016 Mercedes-Benz G550Open model-year report →2016 Mercedes-Benz G63Open model-year report →2016 Mercedes-Benz GL350Open model-year report →2016 Mercedes-Benz GL450Open model-year report →2016 Mercedes-Benz GL550Open model-year report →2016 Mercedes-Benz GL63Open model-year report →2016 Mercedes-Benz Gla 250Open model-year report →2016 Mercedes-Benz GLC300Open model-year report →2016 Mercedes-Benz GLE300DOpen model-year report →2016 Mercedes-Benz GLE350Open model-year report →2016 Mercedes-Benz GLE400Open model-year report →2016 Mercedes-Benz GLE450Open model-year report →2016 Mercedes-Benz GLE550EOpen model-year report →2016 Mercedes-Benz GLE63SOpen model-year report →2016 Mercedes-Benz S550Open model-year report →2016 Mercedes-Benz S600Open model-year report →2016 Mercedes-Benz SLK300Open model-year report →2015 Mercedes-Benz Amg C63Open model-year report →2015 Mercedes-Benz Amg C63SOpen model-year report →2015 Mercedes-Benz Amg CLA45Open model-year report →2015 Mercedes-Benz Amg GLA45Open model-year report →2015 Mercedes-Benz Amg ML63Open model-year report →2015 Mercedes-Benz Amg S65Open model-year report →2015 Mercedes-Benz B 250EOpen model-year report →2015 Mercedes-Benz C250Open model-year report →2015 Mercedes-Benz C300Open model-year report →2015 Mercedes-Benz C350Open model-year report →2015 Mercedes-Benz C400Open model-year report →2015 Mercedes-Benz CLA250Open model-year report →2015 Mercedes-Benz CLS400Open model-year report →2015 Mercedes-Benz CLS550Open model-year report →2015 Mercedes-Benz E250Open model-year report →2015 Mercedes-Benz E350Open model-year report →2015 Mercedes-Benz E400Open model-year report →2015 Mercedes-Benz E550Open model-year report →2015 Mercedes-Benz E63Open model-year report →2015 Mercedes-Benz GL350Open model-year report →2015 Mercedes-Benz GL450Open model-year report →2015 Mercedes-Benz GL550Open model-year report →2015 Mercedes-Benz GL63Open model-year report →2015 Mercedes-Benz Gla 250Open model-year report →2015 Mercedes-Benz GLK250Open model-year report →2015 Mercedes-Benz GLK350Open model-year report →2015 Mercedes-Benz ML250Open model-year report →2015 Mercedes-Benz ML350Open model-year report →2015 Mercedes-Benz ML400Open model-year report →2015 Mercedes-Benz S550Open model-year report →2015 Mercedes-Benz S550EOpen model-year report →2015 Mercedes-Benz S600Open model-year report →2015 Mercedes-Benz SL550Open model-year report →2014 Mercedes-Benz Amg C63Open model-year report →2014 Mercedes-Benz Amg CLA45Open model-year report →2014 Mercedes-Benz Amg ML63Open model-year report →2014 Mercedes-Benz B 250EOpen model-year report →2014 Mercedes-Benz C250Open model-year report →2014 Mercedes-Benz C300Open model-year report →2014 Mercedes-Benz C350Open model-year report →2014 Mercedes-Benz CLA250Open model-year report →2014 Mercedes-Benz CLS550Open model-year report →2014 Mercedes-Benz CLS63Open model-year report →2014 Mercedes-Benz E250Open model-year report →2014 Mercedes-Benz E350Open model-year report →2014 Mercedes-Benz E400 HybridOpen model-year report →2014 Mercedes-Benz E550Open model-year report →2014 Mercedes-Benz E63Open model-year report →2014 Mercedes-Benz G550Open model-year report →2014 Mercedes-Benz GL350Open model-year report →2014 Mercedes-Benz GL450Open model-year report →2014 Mercedes-Benz GL550Open model-year report →2014 Mercedes-Benz GL63Open model-year report →2014 Mercedes-Benz GLK250Open model-year report →2014 Mercedes-Benz GLK350Open model-year report →2014 Mercedes-Benz ML350Open model-year report →2014 Mercedes-Benz ML550Open model-year report →2014 Mercedes-Benz S550Open model-year report →2014 Mercedes-Benz SL550Open model-year report →2014 Mercedes-Benz SL63Open model-year report →2013 Mercedes-Benz Amg C63Open model-year report →2013 Mercedes-Benz Amg ML63Open model-year report →2013 Mercedes-Benz C250Open model-year report →2013 Mercedes-Benz C300Open model-year report →2013 Mercedes-Benz C350Open model-year report →2013 Mercedes-Benz CLS550Open model-year report →2013 Mercedes-Benz CLS63Open model-year report →2013 Mercedes-Benz E350Open model-year report →2013 Mercedes-Benz E550Open model-year report →2013 Mercedes-Benz G63Open model-year report →2013 Mercedes-Benz GL350Open model-year report →2013 Mercedes-Benz GL450Open model-year report →2013 Mercedes-Benz GL550Open model-year report →2013 Mercedes-Benz GL63Open model-year report →2013 Mercedes-Benz GLK250Open model-year report →2013 Mercedes-Benz GLK350Open model-year report →2013 Mercedes-Benz ML350Open model-year report →2013 Mercedes-Benz ML550Open model-year report →2013 Mercedes-Benz SL550Open model-year report →2013 Mercedes-Benz SL63Open model-year report →