01 / OFFICIAL CAMPAIGNS
2014 Ford Explorer recall campaigns
NHTSA 24V031000
- Component
- STRUCTURE
- Report received
- January 19, 2024
- Potential units
- 1,889,110campaign-wide
Defect and consequence
Defect: Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Why it matters: A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Remedy
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Owner notification: July 18, 2024 · Filing manufacturer: Ford Motor Company
NHTSA 21V537000
- Component
- SUSPENSION
- Report received
- July 15, 2021
- Potential units
- 631,176campaign-wide
Defect and consequence
Defect: Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Why it matters: A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Remedy
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Owner notification: March 16, 2022 · Filing manufacturer: Ford Motor Company
NHTSA 20V675000
- Component
- SUSPENSION
- Report received
- March 12, 2021
- Potential units
- 454,941campaign-wide
Defect and consequence
Defect: Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Why it matters: A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Owner notification: November 27, 2020 · Filing manufacturer: Ford Motor Company
NHTSA 20V692000
- Component
- POWER TRAIN
- Report received
- November 10, 2020
- Potential units
- 15,587campaign-wide
Defect and consequence
Defect: Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Why it matters: The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Owner notification: February 2, 2021 · Filing manufacturer: Ford Motor Company
NHTSA 19V435000
- Component
- SUSPENSION
- Report received
- June 10, 2019
- Potential units
- 1,194,173campaign-wide
Defect and consequence
Defect: Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Why it matters: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Owner notification: June 26, 2019 · Filing manufacturer: Ford Motor Company
NHTSA 16V245000
- Component
- SUSPENSION
- Report received
- April 26, 2016
- Potential units
- 75,364campaign-wide
Defect and consequence
Defect: Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
Why it matters: A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Owner notification: November 18, 2016 · Filing manufacturer: Ford Motor Company
02 / COMPONENT BREADTH