OFFICIAL CAMPAIGN FILE
NHTSA campaign 21V354000
NHTSA campaign 21V354000 covers 48 published year-and-model reports from 1 makes in this index and lists 343,191 potentially affected units campaign-wide. VIN eligibility must be checked separately.
Report received May 14, 2021 · Snapshot September 21, 2026
01 / DEFECT RECORD
What NHTSA campaign 21V354000 says
Defect summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.".
Consequence summary
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
02 / CORRECTIVE ACTION
Remedy for NHTSA campaign 21V354000
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
- Owner notification
- June 28, 2021
- Filing manufacturer
- Mercedes-Benz USA, LLC
- Component groups
- BACK OVER PREVENTION, ELECTRICAL SYSTEM
03 / PUBLISHED VEHICLES