01 / OFFICIAL CAMPAIGNS
2021 Utilimaster Walk-In Van recall campaigns
NHTSA 22V417000
- Component
- SEATS
- Report received
- June 13, 2022
- Potential units
- 5,551campaign-wide
Defect and consequence
Defect: Shyft Group (Shyft Group) is recalling certain 2021-2022 Utilimaster Walk-In Vans. The headrest portion of the passenger-side jump seat may have been installed in an incorrect position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202, "Head Restraints.".
Why it matters: An incorrectly positioned headrest can increase the risk of injury during a crash.
Remedy
Shyft Group will install spacers, free of charge. Owner notification letters were mailed on June 22, 2022. Owners may contact Shyft Group's customer service at 1-800-237-7806. Shyft Group's number for this recall is 22-02.
Owner notification: June 22, 2022 · Filing manufacturer: Shyft Group
NHTSA 21V572000
- Component
- STRUCTURE
- Report received
- July 27, 2021
- Potential units
- 4,885campaign-wide
Defect and consequence
Defect: Shyft Group is recalling certain 2020-2021 Utilimaster Walk-In Vans. The fasteners that attach the shock mount bracket to the underside of the vehicle frame may fail, possibly resulting in a broken shock mount bracket and bumper detachment.
Why it matters: The bumper could fall off when it is utilized by a person as a step, increasing their risk of injury.
Remedy
Shyft Group will replace the fasteners that attach the shock mount bracket to the underside of the vehicle frame, install a spacer, and inspect and replace, as necessary, the shock mount bracket. All repairs will be performed free of charge. Interim letters notifying owners of the safety risk were mailed on August 6, 2021. A second letter will be mailed once the remedy is available. Owners may contact Shyft Group customer service at 1-800-582-3454. Shyft Group's number for this recall is 21-19.
Owner notification: October 15, 2021 · Filing manufacturer: Shyft Group
NHTSA 21V551000
- Component
- STEERING
- Report received
- July 21, 2021
- Potential units
- 76campaign-wide
Defect and consequence
Defect: Shyft Group is recalling certain 2021-2022 Utilimaster Walk-In vans. The tie rod clamps may be loose, which could result in loose tie rod ends that could break or detach.
Why it matters: Detached or broken tie rod ends can result in steering loss, increasing the risk of a crash.
Remedy
Daimler Trucks North America (DTNA) will mail owner letters on behalf of Shyft Group, and DTNA service facilities will replace the tie rod clamp bolts and nuts, free of charge. Owner notification letters were mailed on December 23, 2021. Owners may contact Shyft Group customer service at 1-800-582-3454. Shyft Group's number for this recall is 21-17.
Owner notification: December 23, 2021 · Filing manufacturer: Shyft Group
02 / COMPONENT BREADTH