01 / OFFICIAL CAMPAIGNS
2020 Entegra Anthem recall campaigns
NHTSA 24V061000
- Component
- SEATS
- Report received
- February 1, 2024
- Potential units
- 148campaign-wide
Defect and consequence
Defect: Jayco, Inc. (Jayco) is recalling certain 2020-2023 Entegra Anthem, Aspire, Cornerstone, and Reatta XL motorhomes. The pedestal mounting plate on the passenger's seat may be improperly welded, causing the plate to separate and the seat assembly to loosen or detach. As such, these seat assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems" and number 210, "Seat belt assembly anchorages.".
Why it matters: A loose or detached seat assembly increases the risk of injury.
Remedy
Dealers will inspect for a missing weld and replace the pedestal as necessary, free of charge. Owner notification letters were mailed March 11, 2024. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903602.
Owner notification: March 11, 2024 · Filing manufacturer: Jayco, Inc.
NHTSA 21V886000
- Component
- SUSPENSION
- Report received
- November 16, 2021
- Potential units
- 625campaign-wide
Defect and consequence
Defect: Jayco, Inc. (Jayco) is recalling certain 2020-2022 Anthem, Embark, Reatta, and Reatta XL motorhomes. The rear suspension mounting fasteners that attach the rear-drive axle to the rear suspension may not have been tightened properly, which could allow the fasteners to loosen or break.
Why it matters: Loose or broken suspension fasteners can allow the rear-drive axle to shift out of place, increasing the risk of a crash.
Remedy
Jayco will work with Shyft to notify owners, and dealers will inspect the rear suspension fasteners for damage, and replace and tighten them as necessary, free of charge. Owner notification letters were mailed January 14, 2022. Owners may contact Jayco customer service at 1-800-283-8267.
Owner notification: January 14, 2022 · Filing manufacturer: Jayco, Inc.
NHTSA 21V769000
- Component
- ELECTRICAL SYSTEM
- Report received
- September 29, 2021
- Potential units
- 994campaign-wide
Defect and consequence
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark Class A motorhomes. The instrument cluster may intermittently go blank while the vehicle is in motion.
Why it matters: A blank instrument cluster display may be missing critical information such as the vehicle's speed and warning lights, which can increase the risk of a crash.
Remedy
Dealers will update the control module software, and reroute and secure the duct work, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Owner notification: October 22, 2021 · Filing manufacturer: Jayco, Inc.
NHTSA 21V591000
- Component
- FUEL SYSTEM, DIESEL
- Report received
- July 30, 2021
- Potential units
- 1,284campaign-wide
Defect and consequence
Defect: Entegra Coach (Entegra) is recalling certain 2018-2022 Anthem, Aspire, Insignia, and Reatta XL Class A vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Why it matters: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy
Entegra will work with Spartan and Cummins to inspect the rail threads and fuel lines, and replace the rail as necessary, free of charge. Cummins began to notify owners July 30, 2021. Entegra owner notification letters began September 3, 2021. Owners may contact Entegra Coach customer service at 1-800-517-9137.
Owner notification: September 3, 2021 · Filing manufacturer: Entegra Coach
NHTSA 21V529000
- Component
- EQUIPMENT, STRUCTURE
- Report received
- July 13, 2021
- Potential units
- 833campaign-wide
Defect and consequence
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2021 Anthem, Aspire, Cornerstone, Insignia, Reatta, and Embark recreational vehicles equipped with Hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.
Why it matters: Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.
Remedy
Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed August 31, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903569.
Owner notification: August 31, 2021 · Filing manufacturer: Jayco, Inc.
NHTSA 19V626000
- Component
- STEERING
- Report received
- August 28, 2019
- Potential units
- 101campaign-wide
Defect and consequence
Defect: Entegra Coach (Entegra) is recalling certain 2019-2020 Insignia, Anthem, Aspire, Cornerstone, Reatta, and Reatta XL motorhomes. The upper and lower steering shaft bolts may have been insufficiently tightened, allowing the steering column shaft to come loose.
Why it matters: A loose steering column shaft may cause a loss of steering control, increasing the risk of a crash.
Remedy
Entegra will notify owners, and dealers will inspect and tighten the upper and lower steering shaft bolts, as necessary, free of charge. The recall began September 23, 2019. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this recall is 9901434.
Owner notification: September 23, 2019 · Filing manufacturer: Entegra Coach
NHTSA 19V436000
- Component
- STEERING
- Report received
- June 11, 2019
- Potential units
- 88campaign-wide
Defect and consequence
Defect: Entegra Coach (Entegra) is recalling certain 2020 Anthem and Cornerstone motorhomes. The steering shaft bolt may have been insufficiently tightened.
Why it matters: An unsecured bolt may cause the steering wheel not to function, increasing the risk of a crash.
Remedy
Entegra will notify owners, and dealers will inspect the motorhome and tighten the steering shaft bolt, as necessary, free of charge. The recall began June 17, 2019. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this recall is 9803435.
Owner notification: June 17, 2019 · Filing manufacturer: Entegra Coach
02 / COMPONENT BREADTH