01 / OFFICIAL CAMPAIGNS
2020 Custom Truck & Body Works Ford F-550 recall campaigns
NHTSA 25V329000
- Component
- ELECTRICAL SYSTEM
- Report received
- June 2, 2025
- Potential units
- 3campaign-wide
Defect and consequence
Defect: Custom Truck and Body Works (Custom Truck) is recalling certain 2020 Ford F-550 vehicles equipped with Weldon 8X16 Input-Output nodes. In the event of a short circuit or wiring failure, the firmware in the node may fail to shut off the output pin, resulting in overloaded electrical circuits.
Why it matters: Overloaded electrical circuits can overheat, increasing the risk of fire.
Remedy
Custom Truck will work with Weldon to update the firmware, free of charge. All vehicles were repaired. Owners may contact Custom Truck customer service at 1-888-712-2963 or Weldon Division of Akron Brass customer service at 1-800-228-1161.
Owner notification: Date not reported · Filing manufacturer: Custom Truck And Body Works
NHTSA 24V347000
- Component
- ELECTRICAL SYSTEM
- Report received
- May 16, 2024
- Potential units
- 1campaign-wide
Defect and consequence
Defect: Custom Truck and Body Works (Custom Truck) is recalling one 2020 Ford F550 vehicle equipped with Weldon 8X16 Input-Output nodes. In the event of a short circuit or wiring failure, the firmware in the node may fail to shut off the output pin, resulting in overloaded electrical circuits.
Why it matters: Overloaded electrical circuits can overheat, increasing the risk of fire.
Remedy
Custom Truck will update the firmware, free of charge. The owner notification letter was to be mailed May 17, 2024. Owners may contact Custom Truck customer service at 1-888-712-2963.
Owner notification: May 17, 2024 · Filing manufacturer: Custom Truck And Body Works
NHTSA 21V408000
- Component
- ELECTRICAL SYSTEM
- Report received
- June 1, 2021
- Potential units
- 990campaign-wide
Defect and consequence
Defect: Custom Truck and Body Works (Custom Truck) is recalling certain 2020 F550 vehicles equipped with Weldon V-Mux Vista IV Standard LCD displays. These displays may experience low voltage spikes, and cause the LCD display to lock up or become nonfunctional, due to varying electrical installations.
Why it matters: If the LCD display becomes locked up or non-functional it can delay emergency efforts, which can increase the risk of injury.
Remedy
Dealers will replace the IV Standard LCD displays, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Custom Truck customer service at 1-888-712-2963.
Owner notification: June 1, 2021 · Filing manufacturer: Custom Truck And Body Works
02 / COMPONENT BREADTH