01 / OFFICIAL CAMPAIGNS
2012 Zero Zero Ds recall campaigns
NHTSA 18V215000
- Component
- ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
- Report received
- April 4, 2018
- Potential units
- 218campaign-wide
Defect and consequence
Defect: Zero Motorcycles (Zero) is recalling all 2012 Zero S, Zero DS, and Zero DSP (Police) motorcycles. Cell pouches in the battery packs may wear from contact with the holders, allowing humidity to enter the pouch and cause an electrical short within the battery.
Why it matters: An electrical short can increase the risk of a fire.
Remedy
Zero Motorcycles will notify owners and offer them a choice of either the repurchase of their motorcycle or a financial trade-assist towards a newer model year Zero Motorcycles motorcycle. The recall began on April 30, 2018. Owners may contact Zero customer service at 1-888-841-8085. Zero's number for this recall is SV-ZMC-018-383. Note: Since owners are advised to no longer ride or charge the affected motorcycles, Zero Motorcycles dealers will arrange for the collection of the affected motorcycle at no charge to the owners.
Owner notification: April 30, 2018 · Filing manufacturer: Zero Motorcycles Inc.
NHTSA 13V635000
- Component
- ELECTRICAL SYSTEM
- Report received
- December 18, 2013
- Potential units
- 667campaign-wide
Defect and consequence
Defect: Zero Motorcycles Inc. (Zero) is recalling certain model year 2012-2013 XU, S, DS, and model year 2013 FX motorcycles. The affected motorcycles have controller firmware that, as a result of certain system faults, may shut off power to the motor.
Why it matters: A sudden loss of power to the motor may increase the risk of a crash.
Remedy
Zero will notify owners, and dealers will update the controller firmware, free of charge. The recall is expected to begin in mid-January 2014. Owners may contact Zero at 1-888-786-9376.
Owner notification: January 14, 2014 · Filing manufacturer: Zero Motorcycles Inc.
NHTSA 13V329000
- Component
- SERVICE BRAKES, HYDRAULIC
- Report received
- July 30, 2013
- Potential units
- 268campaign-wide
Defect and consequence
Defect: Zero Motorcycles is recalling certain model year 2011 and 2012 S and DS motorcycles. On the affected motorcycles, the front caliper mounting bolts are susceptible to corrosion which could lead to their cracking and possible fracture.
Why it matters: If a front caliper bolt fractures, the caliper may come loose and interfere with the rotation of the front wheel. This could cause the front wheel to stop suddenly, increasing the risk of a crash.
Remedy
Zero Motorcycles will notify owners, and dealers will replace the front caliper bolts. The recall BEGAN ON August 16, 2013. Owners may contact Zero Motorcycles at 1-888-841-8085.
Owner notification: August 16, 2013 · Filing manufacturer: Zero Motorcycles Inc.
NHTSA 12V455000
- Component
- EQUIPMENT
- Report received
- September 17, 2012
- Potential units
- 315campaign-wide
Defect and consequence
Defect: Zero Motorcycles, Inc. (Zero Motorcycles) is recalling certain model year 2012 S and DS motorcycles. These motorcycles are equipped with a motor encoder position signal that may drift over the extended use of the motorcycle. If the signal drifts outside of the given parameters, the motor controller may shut off, resulting in the motorcycle inadvertently losing power.
Why it matters: A loss of power could lead to a crash and potential injury or death of the rider.
Remedy
Zero Motorcycles will notify owners, and dealers will reprogram the motorcycle's motor controller free of charge. The safety recall began on September 28, 2012. Owners may contact Zero Motorcycles, Inc. at 1-888-786-9376.
Owner notification: September 28, 2012 · Filing manufacturer: ZERO MOTORCYCLES INC.
NHTSA 12V310000
- Component
- ELECTRICAL SYSTEM
- Report received
- July 2, 2012
- Potential units
- 254campaign-wide
Defect and consequence
Defect: Zero motorcycles, inc. (zero) is recalling certain model year 2012 s, ds, x, xu, and xu-lsm motorcycles. insufficient weatherproofing may cause a short circuit of the battery management system when subjected to wet conditions, resulting in the motorcycle inadvertently losing power.
Why it matters: Sudden loss of power can lead to a crash and potential injury or death to the rider.
Remedy
Zero will notify owners, and dealers will repair the motorcycles free of charge. the safety recall began on july 31, 2012. owners may contact zero motorcycles, inc. at 1-888-786-9376.
Owner notification: July 31, 2012 · Filing manufacturer: ZERO MOTORCYCLES INC.
NHTSA 12V307000
- Component
- EXTERIOR LIGHTING
- Report received
- June 29, 2012
- Potential units
- 450campaign-wide
Defect and consequence
Defect: Zero motorcycles, inc. (zero) is recalling certain model year 2011 and 2012 s, xu, and ds motorcycles, model year 2011 mxd, and xd motorcycles and 2012 x motorcycles. the brake light switch at the front brake lever may not activate until significant brake lever travel occurs.
Why it matters: The brake light may not activate when a moderate amount of front brake is applied. as such, motorists traveling behind the motorcycle may not be alerted when an affected motorcycle is slowing down, which could lead to a possible crash and potential injury or death to the rider.
Remedy
Zero will notify owners, and dealers will inspect and, if necessary, replace the front brake system brake-light switch free of charge. the safety recall began on august 3, 2012. owners may contact zero motorcycles at 1-831-438-3500.
Owner notification: August 3, 2012 · Filing manufacturer: ZERO MOTORCYCLES INC.
02 / COMPONENT BREADTH