01 / OFFICIAL CAMPAIGNS
2011 Keystone Montana recall campaigns
NHTSA 17V755000
- Component
- EQUIPMENT
- Report received
- November 22, 2017
- Potential units
- 1,205,997campaign-wide
Defect and consequence
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf.
Why it matters: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Owner notification: January 15, 2018 · Filing manufacturer: Keystone RV Company
NHTSA 11V577000
- Component
- ELECTRICAL SYSTEM
- Report received
- December 8, 2011
- Potential units
- 6,101campaign-wide
Defect and consequence
Defect: Keystone has revised their remedy process and is again recalling certain 2009-2011 vehicles with the âgenerator readyâ option, or with standard generator. see the list above for the affected models. some iota its-50r transfer switches are experiencing failures when exposed to high electrical loads. the failure is causing connections and wiring in the transfer switch to degrade and over heat.
Why it matters: Continued use of the vehicle without replacing the transfer switch may damage other appliances, increase the risk of a fire, personal injury, and property damage.
Remedy
Keystone will notify owners, and dealers will replace the transfer switch, free of charge. the remedy for the previous recall (10v-594) was to inspect and tighten the switch connections. the safety recall began on february 24, 2012. owners may contact keystone customer service at 1-866-425-4369.
Owner notification: February 24, 2012 · Filing manufacturer: KEYSTONE RV COMPANY
NHTSA 11V027000
- Component
- EQUIPMENT
- Report received
- January 19, 2011
- Potential units
- 258campaign-wide
Defect and consequence
Defect: Keystone is recalling certain model year 2009-2011, montana big sky and model year 2010-2011, montana fifth wheel trailers. the propane hose for the slide room may contact the tire and may become damaged as a result.
Why it matters: A propane leak, in the presence of an ignition source, could result in a fire and/or explosion causing property damage and/or personal injury.
Remedy
Dealers will install a metal plate to prevent the propane line from coming into contact with the tire. this service will be performed free of charge. the safety recall began on february 1, 2011. owners may contact keystone customer service at 1-866-425-4369.
Owner notification: February 1, 2011 · Filing manufacturer: KEYSTONE RV COMPANY
NHTSA 10V594000
- Component
- ELECTRICAL SYSTEM
- Report received
- November 23, 2010
- Potential units
- 6,297campaign-wide
Defect and consequence
Defect: Keystone is recalling certain fifth wheel trailers with a generator ready option. if the transfer switch is not installed to the proper specifications, the elevated electrical loads associated with the recreational vehicle use in higher ambient temperatures may cause overheating of the lugs and degrading of the electrical connections.
Why it matters: Overheating of the connections could result in a fire.
Remedy
Dealers will inspect and replace the transfer switch if necessary free of charge. the safety was superceded by campaign 11v-577. owners may contact keystone customer service at 1-866-425-4369.
Owner notification: December 14, 2010 · Filing manufacturer: KEYSTONE RV COMPANY
NHTSA 10V587000
- Component
- EQUIPMENT
- Report received
- November 17, 2010
- Potential units
- 4,770campaign-wide
Defect and consequence
Defect: Keystone is recalling certain recreational vehicles and fifth wheel trailers equipped with 1200-series norcold refrigerators. the population of refrigerators being addressed contains either a sensing algorithm or thermal switch to shut off power to the refrigerator when high temperatures are detected in order to prevent a potential fire. the response times of the sensor algorithm and thermal switch devices to stop power are not sufficient.
Why it matters: The sensing algorithm or thermal switch installed to shut off power to the refrigerator when high temperatures are detected due to a possible hydrogen gas leak may not shut off in sufficient time to prevent a fire.
Remedy
Keystone is working with norcold to identify and notify any affected owners. owners will be instructed to contact norcold dealers to receive the remedy free of charge. please see norcold's defect report 10e-049 for additional information. the recall began on december 10, 2010. owners may contact norcold at 1-800-767-9101 or keystone at 866-425-4369.
Owner notification: December 10, 2010 · Filing manufacturer: KEYSTONE RV COMPANY
NHTSA 10V570000
- Component
- STRUCTURE
- Report received
- November 11, 2010
- Potential units
- 576campaign-wide
Defect and consequence
Defect: Keystone is recalling certain 2010-2011 montana fifth wheel trailers manufactured from september 3, 2009, through september 28, 2010. under certain side load stress conditions the frame exhibits excessive flexing at the area of the center axle spring hangers.
Why it matters: This flexing in extreme circumstances can result in extensive frame damage, leading to an increased risk of property damage and/or vehicle crash.
Remedy
Keystone will install a cross member between the center spring hangers free of charge. the safety recall began on november 23, 2010. owners may contact keystone customer service at 1-866-425-4369.
Owner notification: November 23, 2010 · Filing manufacturer: KEYSTONE RV COMPANY
NHTSA 10V478000
- Component
- EQUIPMENT
- Report received
- October 5, 2010
- Potential units
- 5,459campaign-wide
Defect and consequence
Defect: Keystone is recalling certain model year 2011 recreational vehicles equipped with atwood 35 series range ovens. a potential exists for a small fracture within the line delivering gas to the oven cavity burner. such a fracture may cause propane gas to leak from the line.
Why it matters: A propane leak in the presence of an ignition source could result in a fire and/or explosion causing property damage and/or personal injury.
Remedy
Dealers will isolate and perform a drop pressure test on the oven supply tube and if the tube leaks it will be replaced free of charge. the safety recall began on october 27, 2010. owner may contact keystone customer service at 1-866-425-4369.
Owner notification: October 20, 2010 · Filing manufacturer: KEYSTONE RV COMPANY
NHTSA 10V413000
- Component
- POWER TRAIN
- Report received
- September 16, 2010
- Potential units
- 322campaign-wide
Defect and consequence
Defect: Keystone is recalling certain 2011 alpine, avalanche, fuzion, laredo, montana, and mountaineer fifth wheel trailers manufactured from august 19, 2010 through september 1, 2010, equipped with dexter axles. on some axles, cracks could appear in the spindle weld.
Why it matters: These cracks can propagate and cause the spindle to detach from the axle tube, resulting in the separation of the wheel end from the vehicle, creating a road hazard that increases the risk of a crash to other vehicles, and compromises the driver's control of the vehicle increasing the risk of a vehicle crash.
Remedy
Keystone will notify owners and dealers will inspect the axle serial number and replace it if it falls within the serial number range. replacement of the axle will be performed free of charge. the safety recall began on september 24, 2010. owners may contact keystone customer service at 1-866-425-4369.
Owner notification: September 24, 2010 · Filing manufacturer: KEYSTONE RV COMPANY
02 / COMPONENT BREADTH