OFFICIAL CAMPAIGN FILE
NHTSA campaign 23V854000
NHTSA campaign 23V854000 covers 70 published year-and-model reports from 2 makes in this index and lists 2,976 potentially affected units campaign-wide. VIN eligibility must be checked separately.
Report received December 15, 2023 · Snapshot September 21, 2026
01 / DEFECT RECORD
What NHTSA campaign 23V854000 says
Defect summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
Consequence summary
A detached roof panel can become a road hazard, increasing the risk of a crash.
02 / CORRECTIVE ACTION
Remedy for NHTSA campaign 23V854000
Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.
- Owner notification
- March 22, 2024
- Filing manufacturer
- Mercedes-Benz USA, LLC
- Component groups
- STRUCTURE
03 / PUBLISHED VEHICLES