OFFICIAL CAMPAIGN FILE

NHTSA campaign 23V420000

NHTSA campaign 23V420000 covers 32 published year-and-model reports from 2 makes in this index and lists 691,133 potentially affected units campaign-wide. VIN eligibility must be checked separately.

Report received June 9, 2023 · Snapshot September 21, 2026

01 / DEFECT RECORD

What NHTSA campaign 23V420000 says

NHTSA campaign 23V420000 identifies EQUIPMENT and states that Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.

Defect summary

Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints.".

Consequence summary

Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.

02 / CORRECTIVE ACTION

Remedy for NHTSA campaign 23V420000

For NHTSA campaign 23V420000, the filed corrective action says: Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.

Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.

Owner notification: July 21, 2023
Filing manufacturer: Ford Motor Company
Component groups: EQUIPMENT

03 / PUBLISHED VEHICLES

Vehicles listed under NHTSA campaign 23V420000

RecallRoad links 32 year-and-model reports associated with NHTSA campaign 23V420000; the list reflects published source rows, not individual VIN coverage.