OFFICIAL CAMPAIGN FILE

NHTSA campaign 22V360000

NHTSA campaign 22V360000 covers 27 published year-and-model reports from 2 makes in this index and lists 19,937 potentially affected units campaign-wide. VIN eligibility must be checked separately.

Report received May 20, 2022 · Snapshot September 21, 2026

01 / DEFECT RECORD

What NHTSA campaign 22V360000 says

NHTSA campaign 22V360000 identifies COMMUNICATION, ELECTRICAL SYSTEM and states that A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Consequence summary

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

02 / CORRECTIVE ACTION

Remedy for NHTSA campaign 22V360000

For NHTSA campaign 22V360000, the filed corrective action says: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

Owner notification: October 13, 2022
Filing manufacturer: Daimler Vans USA, LLC
Component groups: COMMUNICATION, ELECTRICAL SYSTEM

03 / PUBLISHED VEHICLES

Vehicles listed under NHTSA campaign 22V360000

RecallRoad links 27 year-and-model reports associated with NHTSA campaign 22V360000; the list reflects published source rows, not individual VIN coverage.