OFFICIAL CAMPAIGN FILE

NHTSA campaign 21V597000

NHTSA campaign 21V597000 covers 13 published year-and-model reports from 1 makes in this index and lists 266 potentially affected units campaign-wide. VIN eligibility must be checked separately.

Report received August 2, 2021 · Snapshot September 21, 2026

01 / DEFECT RECORD

What NHTSA campaign 21V597000 says

NHTSA campaign 21V597000 identifies EQUIPMENT ADAPTIVE/MOBILITY and states that In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.

Defect summary

Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations.".

Consequence summary

In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.

02 / CORRECTIVE ACTION

Remedy for NHTSA campaign 21V597000

For NHTSA campaign 21V597000, the filed corrective action says: Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.

Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.

Owner notification: March 18, 2022
Filing manufacturer: Volvo Bus Corporation
Component groups: EQUIPMENT ADAPTIVE/MOBILITY

03 / PUBLISHED VEHICLES

Vehicles listed under NHTSA campaign 21V597000

RecallRoad links 13 year-and-model reports associated with NHTSA campaign 21V597000; the list reflects published source rows, not individual VIN coverage.