OFFICIAL CAMPAIGN FILE

NHTSA campaign 21V077000

NHTSA campaign 21V077000 covers 16 published year-and-model reports from 2 makes in this index and lists 198 potentially affected units campaign-wide. VIN eligibility must be checked separately.

Report received February 17, 2021 · Snapshot September 21, 2026

01 / DEFECT RECORD

What NHTSA campaign 21V077000 says

NHTSA campaign 21V077000 identifies BACK OVER PREVENTION and states that A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.".

Consequence summary

A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

02 / CORRECTIVE ACTION

Remedy for NHTSA campaign 21V077000

For NHTSA campaign 21V077000, the filed corrective action says: DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.

DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.

Owner notification: March 5, 2021
Filing manufacturer: Daimler Vans USA, LLC
Component groups: BACK OVER PREVENTION

03 / PUBLISHED VEHICLES

Vehicles listed under NHTSA campaign 21V077000

RecallRoad links 16 year-and-model reports associated with NHTSA campaign 21V077000; the list reflects published source rows, not individual VIN coverage.