OFFICIAL CAMPAIGN FILE

NHTSA campaign 21V055000

NHTSA campaign 21V055000 covers 13 published year-and-model reports from 1 makes in this index and lists 84,345 potentially affected units campaign-wide. VIN eligibility must be checked separately.

Report received February 5, 2021 · Snapshot September 21, 2026

01 / DEFECT RECORD

What NHTSA campaign 21V055000 says

NHTSA campaign 21V055000 identifies ELECTRICAL SYSTEM and states that Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence summary

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

02 / CORRECTIVE ACTION

Remedy for NHTSA campaign 21V055000

For NHTSA campaign 21V055000, the filed corrective action says: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

Owner notification: May 5, 2021
Filing manufacturer: Daimler Vans USA, LLC
Component groups: ELECTRICAL SYSTEM

03 / PUBLISHED VEHICLES

Vehicles listed under NHTSA campaign 21V055000

RecallRoad links 13 year-and-model reports associated with NHTSA campaign 21V055000; the list reflects published source rows, not individual VIN coverage.