OFFICIAL CAMPAIGN FILE

NHTSA campaign 20V191000

NHTSA campaign 20V191000 covers 18 published year-and-model reports from 4 makes in this index and lists 319,610 potentially affected units campaign-wide. VIN eligibility must be checked separately.

Report received September 10, 2020 · Snapshot September 21, 2026

01 / DEFECT RECORD

What NHTSA campaign 20V191000 says

NHTSA campaign 20V191000 identifies BACK OVER PREVENTION and states that The lingering rearview image can distract the driver, increasing the risk of a crash.

Defect summary

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors.".

Consequence summary

The lingering rearview image can distract the driver, increasing the risk of a crash.

02 / CORRECTIVE ACTION

Remedy for NHTSA campaign 20V191000

For NHTSA campaign 20V191000, the filed corrective action says: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

Owner notification: April 27, 2020
Filing manufacturer: Chrysler (FCA US LLC)
Component groups: BACK OVER PREVENTION

03 / PUBLISHED VEHICLES

Vehicles listed under NHTSA campaign 20V191000

RecallRoad links 18 year-and-model reports associated with NHTSA campaign 20V191000; the list reflects published source rows, not individual VIN coverage.