OFFICIAL CAMPAIGN FILE

NHTSA campaign 18V838000

NHTSA campaign 18V838000 covers 16 published year-and-model reports from 2 makes in this index and lists 104,663 potentially affected units campaign-wide. VIN eligibility must be checked separately.

Report received November 27, 2018 · Snapshot September 21, 2026

01 / DEFECT RECORD

What NHTSA campaign 18V838000 says

NHTSA campaign 18V838000 identifies AIR BAGS and states that If the passenger air bag is incorrectly displayed as 'ON' when it is not, a front seat passenger may be unaware that the air bag will not deploy in the event of a crash, increasing their risk of injury.

Defect summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 C300 Cabriolet, C300 Coupe, C300 4Matic Cabriolet, C300, C300 4Matic Coupe, C300 4Matic, C43 AMG Cabriolet, C43 AMG Coupe, C63 S AMG Cabriolet, C350e Plug-In Hybrid, C63 AMG Cabriolet, C63 AMG Coupe, C63 S AMG Coupe, C63 AMG, C63 S AMG, 2018-2019 GLC300 4Matic Coupe, GLC300, GLC63 AMG Coupe, GLC300 4Matic, GLC350e Plug-In Hybrid, GLC43 AMG Coupe, GLC43 AMG, GLC63 S AMG Coupe, and GLC63 AMG vehicles equipped with Audio 20 head units and automatic child seat recognition. The status of the passenger side air bag may not display correctly.

Consequence summary

If the passenger air bag is incorrectly displayed as 'ON' when it is not, a front seat passenger may be unaware that the air bag will not deploy in the event of a crash, increasing their risk of injury.

02 / CORRECTIVE ACTION

Remedy for NHTSA campaign 18V838000

For NHTSA campaign 18V838000, the filed corrective action says: MBUSA will notify owners, and dealers will update the audio head unit software, free of charge. The recall began January 3, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018120009.

MBUSA will notify owners, and dealers will update the audio head unit software, free of charge. The recall began January 3, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018120009.

Owner notification: January 3, 2019
Filing manufacturer: Mercedes-Benz USA, LLC.
Component groups: AIR BAGS

03 / PUBLISHED VEHICLES

Vehicles listed under NHTSA campaign 18V838000

RecallRoad links 16 year-and-model reports associated with NHTSA campaign 18V838000; the list reflects published source rows, not individual VIN coverage.