OFFICIAL CAMPAIGN FILE

NHTSA campaign 12V384000

NHTSA campaign 12V384000 covers 10 published year-and-model reports from 2 makes in this index and lists 90 potentially affected units campaign-wide. VIN eligibility must be checked separately.

Report received August 3, 2012 · Snapshot September 21, 2026

01 / DEFECT RECORD

What NHTSA campaign 12V384000 says

NHTSA campaign 12V384000 identifies STRUCTURE and states that In the event of an emergency, passengers' exit from the bus may be hindered, possibly resulting in injury to the vehicle occupants.

Defect summary

Glaval Bus is recalling certain model year 2011-2012 transit buses equipped with Speciality Manufacturing Inc. (SMI) ProLo roof escape hatches. Increased friction between the rear plate assemblies, p/no. 009327, and the nylon rear pop-up support, p/no. 008956, may result in opening force of the ProLo roof hatches that exceeds Federal standard requirements. Thus, these hatches fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 217, "Bus Emergency Exits and Window Retention and Release.".

Consequence summary

In the event of an emergency, passengers' exit from the bus may be hindered, possibly resulting in injury to the vehicle occupants.

02 / CORRECTIVE ACTION

Remedy for NHTSA campaign 12V384000

For NHTSA campaign 12V384000, the filed corrective action says: Glaval Bus will notify owners. SMI will provide service kits along with repair instructions to dealers and owners, free of charge. The safety recall began on August 17, 2012. Owners may contact Glaval Bus at 1-574-262-2212 or SMI at 1-800-951-7867.

Glaval Bus will notify owners. SMI will provide service kits along with repair instructions to dealers and owners, free of charge. The safety recall began on August 17, 2012. Owners may contact Glaval Bus at 1-574-262-2212 or SMI at 1-800-951-7867.

Owner notification: August 17, 2012
Filing manufacturer: GLAVAL BUS DIVISION
Component groups: STRUCTURE

03 / PUBLISHED VEHICLES

Vehicles listed under NHTSA campaign 12V384000

RecallRoad links 10 year-and-model reports associated with NHTSA campaign 12V384000; the list reflects published source rows, not individual VIN coverage.